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- Tasks: Support customers with critical applications and troubleshoot issues using Rockwell Automation technologies.
- Company: Join Rockwell Automation, a global leader in industrial automation and digital transformation.
- Benefits: Enjoy remote work options, mindfulness programs, volunteer time off, and professional development resources.
- Why this job: Be part of a diverse team making a real impact on sustainability and productivity worldwide.
- Qualifications: 3+ years in customer support or technical roles; degree in relevant fields; strong English and Polish skills.
- Other info: Hybrid work schedule; travel across Europe and UK may be required.
The predicted salary is between 36000 - 60000 £ per year.
Application Support Automation Engineer page is loaded
Application Support Automation Engineer
Apply remote type Hybrid locations Great Britain Bletchley time type Full time posted on Posted 6 Days Ago job requisition id R25-1071
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
As an Application Support Engineer Automation, you will help customers support their critical applications built on Rockwell Automation technologies through technical expertise to reduce skills gaps, consultancy to improve their operational efficiency and support in their times of need.
You will report to the Application Support Supervisor EMEA. This is a hybrid work schedule role located in Milton Keynes, UK. However, you may need to work in other Rockwell Automation offices. You will work on customer sites to support customer contractual obligations in both UK & Europe.
Your Responsibilities:
- Lead the resolution of customer issues through problem replication and collaboration with different teams.
- Coordinate with escalation groups (product development, project delivery teams, third parties, customer application owners) to ensure accurate information transfer for issue resolution.
- Document all activities and communications in our call handling database to ensure comprehensive and interpretable information for support staff.
- Create and maintaining knowledgebase articles and other documentation, participating in technical reviews to ensure accuracy and quality.
- Collaborate with business development teams to scope and technically review proposals for new application support agreements.
- Visit customer sites for troubleshooting, information gathering and building relationships, including delivering customer coaching.
- You will be part of the on-call rotation to support customers out of office hours in urgent situations.
The Essentials – You Will Have:
- 3+ years of previous customer support, or technical role experience, with a core knowledge of the FactoryTalk suite of products, focused on application code level troubleshooting or development including the following areas:
- Microsoft SQL Server
- Industrial Controls Systems
- VMWare or other Virtualization environment.
- Cisco/Stratix Switches (CLI)
- Degree level education in one of the following: Electrical / Electronic Engineering Control Engineering or Automation or Computer science or IT.
- High-level verbal and written English and Polish language skills with technical subjects.
- Proficiency with programmable logic controllers (PLCs).
- This role is suitable for applicants based in Poland with readiness to travel across Europe and UK.
The Preferred – You Might Also Have:
- Proficiency with other European language.
- Experience with a relational database such as MySQL, PostgreSQL, or Oracle
- Experience in version control tools.
What We Offer:
Our benefits package includes …
Comprehensive mindfulness programs with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development
… and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you\’re excited about this role but your experience doesn\’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
#LI-AJ1
#LI-Hybrid
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 28,000 problem solvers dedicated to our customers in more than 100 countries. To learn more about how we are bringing the Connected Enterprise to life across industrial enterprises, visit www.rockwellautomation.com .
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
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Application Support Automation Engineer employer: Rockwell Automation
Contact Detail:
Rockwell Automation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Automation Engineer
✨Tip Number 1
Familiarise yourself with the FactoryTalk suite of products, as this is crucial for the Application Support Automation Engineer role. Understanding the common issues and troubleshooting techniques associated with these products will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your knowledge of Microsoft SQL Server and industrial control systems. Being able to discuss specific scenarios where you've used these technologies to solve problems will demonstrate your technical expertise and readiness for the role.
✨Tip Number 3
Prepare to showcase your experience in customer support or technical roles. Think of examples where you've successfully resolved customer issues or improved operational efficiency, as these stories will resonate well with the hiring team.
✨Tip Number 4
Since this role involves collaboration with various teams, practice articulating how you work effectively in a team environment. Highlight any past experiences where you coordinated with different departments to achieve a common goal.
We think you need these skills to ace Application Support Automation Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and technical roles, especially with the FactoryTalk suite of products. Emphasise your problem-solving skills and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to support critical applications. Mention your experience with Microsoft SQL Server, industrial control systems, and any other relevant skills that align with the role.
Showcase Your Communication Skills: Since high-level verbal and written English and Polish skills are essential, ensure your application is free from errors. Use clear and concise language to demonstrate your ability to communicate technical information effectively.
Highlight Your Willingness to Travel: As the role requires travel across Europe and the UK, mention your readiness to visit customer sites. This shows your commitment to providing excellent support and building relationships with clients.
How to prepare for a job interview at Rockwell Automation
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with the FactoryTalk suite and other relevant technologies. Highlight specific examples of how you've resolved customer issues or improved operational efficiency in previous roles.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions where you may need to explain how you would approach troubleshooting a technical issue. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Communicate Clearly and Effectively
Since the role requires high-level verbal and written communication skills, practice explaining complex technical concepts in simple terms. This will show your ability to convey information clearly to both technical and non-technical stakeholders.
✨Prepare for Cultural Fit Questions
Research Rockwell Automation's values and culture. Be ready to discuss how your personal values align with theirs, especially regarding diversity, inclusion, and teamwork, as these are important aspects of their workplace.
