Analytics & Control Support Engineer

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

As an Analytics & Control Support Engineer, you will work with our Support Application Engineers in supporting our customers' software and applications that cover a wide spectrum of Advanced Analytics. The scope of applications ranges from diagnostic and predictive to closed-loop control. The work is demanding and provides unparalleled exposure to unique opportunities. The learning curve can be steep, but our team will help you develop a broad set of skills and help you to explore areas that are interesting to you. Our focus is on helping clients extract value from their software solutions, not just making the technology work. No two projects are the same – professional curiosity and a problem-solving desire is essential!

You will report to our Advanced Analytics Senior Support Manager and will be based anywhere in the EMEA region with a remote schedule.

Your Responsibilities - you will do:

• Provide product, engineering, and application support to service existing clients including periodic system and application health checks, performance analyses, and develop reports to document findings, and follow-up on recommendations to sustain and maximize the value of our applications.
• Support market development activities and participate in sales closure activities as requested by the team.
• Support the project staffing process to maximize overall support department margin.
• Customer-focused to understand and respond to customers' needs.
• Work and collaborate with clients, peers, and management to help develop solutions and ensure partners' agreement.
• Experience working in a team-oriented, collaborative environment with a deep commitment to client service.
• Deliver our environmental Predictive Emission Monitoring system.
• Perform technical project activities (design, system integration and installation, data analysis and modeling, application development, site installation, commissioning) as assigned.
• Identification of technical issues that impact project performance (scope creep, delays, requested change orders).
• Help document best practices for use in the development applications.

The Essentials - You Will Have:

• Bachelors or equivalent degree in chemical engineering or other engineering with heavy modeling, statistics, or process control focus.
• Must be willing to travel up to 50% of the time, typically 1- or 2-week trips.

The Preferred - You Might Also Have:

• 5+ years of experience as a process or control engineer in a manufacturing environment.
• Interest in automation, process control and advanced model-predictive applications.
• Experience in the process industries (Chemical, Refining).
• Exposure to instrumentation, industrial control systems, and supervisory control applications.
• Exposure to advanced process control implementation or business case development.
• Familiarity with DCS (SCADA, HMI, etc.) and/or PLC configuration.
• Experience with model predictive control products.
• Experience with emissions monitoring systems.
• Experience in Environmental Monitoring Regulations (PS-16, Part75).

What We Offer:

• Comprehensive mindfulness programs with a premium membership to Calm.
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program.
• Personalized wellbeing programs through our OnTrack program.
• On-demand digital course library for professional development.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.