At a Glance
- Tasks: Manage customer relationships and support sales through excellent communication.
- Company: Join Rockwell Automation, a global leader in technology and innovation.
- Benefits: Enjoy competitive pay, wellness programmes, and professional development opportunities.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
- Why this job: Make a real impact by helping customers across diverse industries.
- Qualifications: GCSE in English & Maths and at least 1 year in Customer Care.
The predicted salary is between 30000 - 40000 £ per year.
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
Lektronix is a Rockwell Automation Business, a complete solutions provider for industrial automation needs. Providing the very best in technical excellence and customer service from anywhere in the world. We invest and continuously develop within the market.
As Customer Support Agent you will focus on managing relationships with existing customers while supporting the external sales team in expanding the customer base. You will act as the main point of contact for customers. You will deliver excellent service through phone and email communication, handling enquiries, providing updates on ongoing orders and repairs. Additionally, you will prepare quotations, process invoices, and arrange collections. You will achieve sales targets, maximising the potential of assigned accounts, and ensuring customers rely on Lektronix for their spare parts and repair requirements. Working with an external salesperson, you will support customers across a wide range of manufacturing industries, from small businesses to large multinational organizations. You will report to Customer Service Team Lead and will be based in West Midlands.
Responsibilities - you will do:
- Achieve sales targets and manage a geographical area to maximise its sales potential.
- Maintain customer relationships.
- Maintain relationships across Lektronix' key accounts.
- Satisfy customers with our services and manage their expectation levels successfully.
- Assess and price all repair and supply jobs, taking into account individual customer's individual needs and future potential.
- Develop, update and maintain a database of existing and potential customers.
- Coordinate and follow-up on existing leads, initiate contact, generate new leads and bring on new customers in an effective and structured manner.
- Interface with customers, providing information on price and availability, delivery expectation, ability to expedite orders, delivery tracking.
- Provide regular information to assist management with decision-making, make recommendations to management on business development activity.
- Assist with after sales queries, investigate customer complaints, and ensure that they are dealt with to the customers' satisfaction.
- Work closely with our workshops, escalating issues and relating feedback to customers.
- Engage other Customer Services personnel, Regional Sales Managers and/or the Commercial Manager in the specific selling/approach for certain customers.
- Provide information to support effective management of the business to all levels.
- Identify key issues from information gathered.
- Demonstrate behaviour in accordance with Rockwell Automation values.
- Act with highest integrity in all areas.
The Essential - you will have:
- Minimum GCSE in English & Mathematics.
- At least 1 year of experience in Customer Care.
The preferred - you might also have:
- Experience providing detailed troubleshooting and resolutions to users.
- Administrative skills.
We Offer:
- Comprehensive mindfulness programmes with a premium membership to Calm.
- Volunteer Paid Time off available after 6 months of employment for eligible employees.
- Employee Assistance Program.
- Personalised wellbeing programmes through our OnTrack programme.
- On-demand digital course library for professional development.
- A collaborative, high‐performance engineering environment that values innovation and continuous improvement.
- Opportunities for ongoing learning, certification, and global exposure.
- Great compensation package and benefits aligned with Rockwell Automation's global standards.
- And other attractive local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
Customer Support Agent in Aldridge employer: Rockwell Automation
Rockwell Automation is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for creative problem solvers. With a strong commitment to employee wellbeing, offering generous benefits such as enhanced paid time off, comprehensive medical plans, and a supportive work environment, employees are encouraged to thrive both personally and professionally. Located in Kiln Farm, England, the company provides unique opportunities for growth and development within a global technology leader dedicated to making a positive impact on the world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Agent in Aldridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rockwell Automation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rockwell Automation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Agent in Aldridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rockwell Automation:Your cover letter is your chance to shine! Tell us why you want to work at Rockwell Automation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rockwell Automation!
How to prepare for a job interview at Rockwell Automation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
