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- Tasks: Lead a vibrant team to deliver exceptional dining experiences at our beachfront venue.
- Company: Join Rockwater Hove, Sussex's premier beachfront destination for unforgettable moments.
- Benefits: Enjoy competitive pay, amazing tips, early access to wages, and discounts on food.
- Why this job: Be part of a dynamic team creating cherished memories in a lively atmosphere.
- Qualifications: 1+ years as a Restaurant Manager or AGM in a high-volume venue required.
- Other info: Embrace the Rockwater lifestyle with unique events like live music and sunrise yoga.
The predicted salary is between 36000 - 60000 £ per year.
Rockwater Hove is Sussex's most premier beachfront destination venue situated right on Hove seafront. Rockwater isn't just a restaurant; it's a lifestyle, an experience, and a home away from home. Our inviting venue boasts a rooftop restaurant where the day begins with incredible breakfast, followed by a delightful shift to a luxurious small-plate sharing concept from midday until late. The Bar and Kitchen offers a buzzing atmosphere, family favourites, tasty cocktails, while our shack provides quick coffee and bites for those on the move. Downstairs our lodge offers a cosy workspace and cafe setting. Whether it's a romantic dinner, a lively celebration, or a quick snack, Rockwater has a spot for every moment. Beyond dining, Rockwater pulses with life. Live music, DJ sessions, sunrise yoga, and invigorating sea swims fill our calendar with unique experiences you won't find anywhere else.
As the Restaurant Manager, you'll collaborate closely with the General Manager to guarantee the seamless operation at our Rockwater venue. Your responsibilities will include leading the team in your restaurant to deliver high standards of customer service whilst maintaining high health and hygiene standards. Achieve company objectives in sales, service, quality, appearance and cleanliness of Rockwater through training of employees whilst maintaining a positive and productive working environment. Ensure that all staff are delivering the "Rockwater Experience" at all times to all guests by following the Waves of Service standards from the welcome to the farewell. Maintain a complete understanding of all policies, procedures and standards. Ensure that all front of house equipment is kept clean and in excellent working condition through personal inspection and reporting of any issues. Effectively manage guest complaints and solve in a way that makes the guest leave happy and not feel the need to escalate. Report any issues to Senior Management. Ensure stock control is managed by delegating appropriately and following up accordingly. Compliance with legal requirements under the Health & Safety Act 1974 and food hygiene. Maximising sales opportunities throughout Rockwater by upselling to guests where appropriate. To have an extensive understanding of Rockwater and the various experiences we offer our guests, including our Openwater subscription. Have great communication with the kitchen regarding menu availabilities and alterations. Ensure new starters are fully trained and integrated into the Rockwater team. To lead by example and to motivate your team to deliver the best service through feedback and incentives. To take ownership of the relevant location when the AGM/GM is not at work. Be aware of who are members / regulars / VIPs are and build a rapport with them.
The Ideal Candidate
- At least 1 years experience as a Restaurant Manager or AGM in a high volume venue.
- Experienced in managing large teams.
Benefits and Rewards
- Competitive salary package and tronc
- Amazing tips - Approximately £3.50-£4.50 per hour (Based on last 3 months)
- Wagestream - Access your pay early
- Employee referral scheme
- Health assured - Employee assistance programme
- 25% off your food bill up to 4 people
- Free staff food on shift
Joining us isn't just about a job; it's about becoming part of a dynamic team that's all about creating unforgettable memories. If you're excited about leading teams to deliver outstanding experiences then step inside and discover the Rockwater way.
Contact Detail:
Rockwater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Manager
✨Tip Number 1
Familiarise yourself with Rockwater's unique offerings and experiences. Understanding the venue's vibe and what makes it special will help you connect with the team and demonstrate your passion during interviews.
✨Tip Number 2
Network within the hospitality industry, especially in Sussex. Attend local events or join online groups to meet people who might have insights about Rockwater or can refer you directly to the hiring team.
✨Tip Number 3
Prepare to discuss your experience managing large teams in high-volume venues. Be ready to share specific examples of how you've motivated staff and handled guest complaints effectively.
✨Tip Number 4
Showcase your knowledge of health and safety regulations and food hygiene standards. Being well-versed in these areas will demonstrate your commitment to maintaining a safe and compliant environment at Rockwater.
We think you need these skills to ace Restaurant Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Restaurant Manager at Rockwater Hove. Familiarise yourself with their unique offerings and the importance of delivering the 'Rockwater Experience' to guests.
Tailor Your CV: Highlight your relevant experience in managing teams and high-volume venues. Emphasise any specific achievements that demonstrate your ability to maintain high standards of customer service and health and hygiene compliance.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your understanding of Rockwater's ethos. Mention how your leadership style aligns with their goal of creating unforgettable experiences for guests.
Showcase Your Communication Skills: In your application, provide examples of how you've effectively communicated with teams and managed guest complaints in previous roles. This will demonstrate your capability to lead and maintain a positive working environment.
How to prepare for a job interview at Rockwater
✨Know the Rockwater Experience
Familiarise yourself with what makes Rockwater unique. Understand their offerings, from the rooftop restaurant to the lively events. Be ready to discuss how you can enhance the 'Rockwater Experience' for guests.
✨Demonstrate Leadership Skills
As a Restaurant Manager, you'll need to lead a large team. Prepare examples of how you've successfully managed teams in the past, focusing on training, motivation, and conflict resolution.
✨Showcase Your Customer Service Expertise
Be prepared to discuss your approach to customer service. Highlight any experiences where you turned a negative situation into a positive one, ensuring guests leave happy.
✨Understand Health and Safety Regulations
Brush up on relevant health and safety regulations, especially those related to food hygiene. Be ready to explain how you would ensure compliance in a busy restaurant environment.
