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- Tasks: Lead a vibrant team to deliver exceptional dining experiences at our beachfront venue.
- Company: Rockwater Hove is Sussex's premier beachfront destination, offering a unique lifestyle and dining experience.
- Benefits: Enjoy competitive pay, amazing tips, early access to wages, and discounts on food.
- Why this job: Join a dynamic team creating unforgettable memories with live music, yoga, and a buzzing atmosphere.
- Qualifications: 1+ years as a Restaurant Manager or AGM in a high-volume venue; team management experience required.
- Other info: Be part of a culture that values creativity, teamwork, and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Rockwater Hove is Sussex's most premier beachfront destination venue situated right on Hove seafront. Rockwater isn’t just a restaurant; it’s a lifestyle, an experience, and a home away from home. Our inviting venue boasts a rooftop restaurant where the day begins with incredible breakfast, followed by a delightful shift to a luxurious small-plate sharing concept from midday until late. The Bar and Kitchen offers a buzzing atmosphere, family favourites, tasty cocktails, while our shack provides quick coffee and bites for those on the move. Downstairs our lodge offers a cosy workspace and cafe setting. Whether it’s a romantic dinner, a lively celebration, or a quick snack, Rockwater has a spot for every moment. Beyond dining, Rockwater pulses with life. Live music, DJ sessions, sunrise yoga, and invigorating sea swims fill our calendar with unique experiences you won’t find anywhere else.
As the Restaurant Manager, you’ll collaborate closely with the General Manager to guarantee the seamless operation at our Rockwater venue. Your responsibilities will include:
- Leading the team in your restaurant to deliver high standards of customer service whilst maintaining high health and hygiene standards.
- Achieving company objectives in sales, service, quality, appearance and cleanliness of Rockwater through training of employees whilst maintaining a positive and productive working environment.
- Ensuring that all staff are delivering the "Rockwater Experience" at all times to all guests by following the Waves of Service standards from the welcome to the farewell.
- Maintaining a complete understanding of all policies, procedures and standards.
- Ensuring that all front of house equipment is kept clean and in excellent working condition through personal inspection and reporting of any issues.
- Effectively managing guest complaints and solving them in a way that makes the guest leave happy and not feel the need to escalate.
- Reporting any issues to Senior Management.
- Ensuring stock control is managed by delegating appropriately and following up accordingly.
- Compliance with legal requirements under the Health & Safety Act 1974 and food hygiene.
- Maximising sales opportunities throughout Rockwater by upselling to guests where appropriate.
- Having great communication with the kitchen regarding menu availabilities and alterations.
- Ensuring new starters are fully trained and integrated into the Rockwater team.
- Leading by example and motivating your team to deliver the best service through feedback and incentives.
- Taking ownership of the relevant location when the AGM/GM is not at work.
- Being aware of who the members, regulars, and VIPs are and building a rapport with them.
The Ideal Candidate:
- At least 1 year’s experience as a Restaurant Manager or AGM in a high volume venue.
- Experienced in managing large teams.
Benefits and Rewards:
- Competitive salary package and tronc.
- Amazing tips - Approximately £3.50-£4.50 per hour (Based on last 3 months).
- Wagestream - Access your pay early.
- Employee referral scheme.
- Health assured - Employee assistance programme.
- 25% off your food bill up to 4 people.
- Free staff food on shift.
Joining us isn’t just about a job; it’s about becoming part of a dynamic team that’s all about creating unforgettable memories. If you’re excited about leading teams to deliver outstanding experiences then step inside and discover the Rockwater way.
Restaurant Manager employer: Rockwater
Contact Detail:
Rockwater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Manager
✨Tip Number 1
Familiarise yourself with Rockwater's unique offerings and experiences. Understanding the venue's vibe and what makes it special will help you connect with the team and demonstrate your passion during interviews.
✨Tip Number 2
Network within the hospitality industry, especially in Sussex. Attend local events or join online groups to meet people who might have insights about Rockwater or can provide a referral.
✨Tip Number 3
Prepare to discuss your experience managing large teams and high-volume venues. Be ready to share specific examples of how you've successfully led teams and improved customer service in previous roles.
✨Tip Number 4
Showcase your understanding of health and safety regulations in the hospitality sector. Being knowledgeable about compliance will demonstrate your commitment to maintaining high standards at Rockwater.
We think you need these skills to ace Restaurant Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Restaurant Manager at Rockwater Hove. Familiarise yourself with their unique offerings and the importance of delivering the 'Rockwater Experience' to guests.
Tailor Your CV: Highlight your relevant experience in managing teams and high-volume venues. Emphasise any specific achievements related to customer service, sales maximisation, and team training that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Rockwater's ethos. Mention how your leadership style can contribute to creating unforgettable experiences for guests.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've effectively managed guest complaints in the past. Highlight your ability to resolve issues while ensuring customer satisfaction, as this is crucial for the role.
How to prepare for a job interview at Rockwater
✨Know the Rockwater Experience
Familiarise yourself with what makes Rockwater unique. Understand their offerings, from the rooftop restaurant to the lively events. Being able to discuss these aspects will show your genuine interest in the venue and its culture.
✨Demonstrate Leadership Skills
As a Restaurant Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated teams in the past, handled conflicts, or improved service standards. This will highlight your capability to manage and inspire others.
✨Showcase Customer Service Excellence
Be ready to discuss your approach to customer service. Share specific instances where you turned a negative experience into a positive one, as this aligns with Rockwater's commitment to ensuring guests leave happy.
✨Understand Health and Safety Regulations
Brush up on relevant health and safety regulations, especially those related to food hygiene. Being knowledgeable in this area will demonstrate your professionalism and readiness to maintain high standards at Rockwater.
