At a Glance
- Tasks: Deliver exceptional customer service and create unforgettable experiences at our beachfront shacks.
- Company: Join Rockwater, a vibrant hospitality brand on the stunning South Coast.
- Benefits: Enjoy early pay access, amazing tips, free meals, and discounts for you and friends.
- Other info: Embrace a fun work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team crafting cherished memories for guests every day.
- Qualifications: At least 1 year of customer-facing experience and a passion for hospitality.
The predicted salary is between 24000 - 30000 £ per year.
Rockwater is a growing collection of hospitality venues and outlets across the beautiful South Coast. Our portfolio includes two, soon to be three remarkable beachfront venues, and an array of shacks catering to those with a taste for on-the-go indulgence. Rockwater Sandbanks is now under construction, as our third beachfront venue set to open early summer 2024.
A Rockwater Shacks Team Member is a proactive, cheerful team player, with a passion for the hospitality industry. You will focus on exceeding the expectations of the customer and providing the best possible experience, incorporating Rockwater standards of service requirements at all times.
- Maintain complete knowledge of the shacks menu and what is on offer.
- Ensure the take away hot and cold drinks, cocktails, and wine are presented according to Rockwater standards.
- Be aware of and follow the correct allergy procedure at all times.
- Maintain relevant shack stock levels at all times.
- Ensure all shack equipment is properly maintained and in good working order.
- Minimise wastage at all times and record appropriately.
- Maintain a thorough understanding of current licensing laws and ensure these are adhered to.
- Use the POS system correctly to place orders and take payment ensuring all checks are correct and all items are charged at the correct price.
- Adhere to opening and closing checklists.
- Deliver the 'Rockwater Experience' to all guests by following our Waves of Service standards.
- Compliance with legal requirements under the Health & Safety Act 1974 and food hygiene.
- Maximise sales opportunities throughout Rockwater by upselling to guests where appropriate.
The Ideal Candidate: At least 1 year’s customer facing experience.
Benefits and Rewards:
- Wagestream - Access your pay early
- Amazing tips - Approximately £1-1.5 per hour (Based on last 3 months)
- Employee referral scheme
- Health assured - Employee assistance programme
- 25% off your food bill up to 4 people
- Free staff meals on shift
- Free uniform
Joining us isn't just about a job; it's about becoming part of a dynamic team that's all about creating unforgettable memories. As a Shacks Team Member you'll play a key role in crafting these cherished moments for our guests. If you're excited about delivering outstanding experiences then step inside and discover the Rockwater way.
Shacks Team Member in Poole employer: Rockwater Sandbanks
Rockwater is an exceptional employer that fosters a vibrant and supportive work culture, perfect for those passionate about hospitality. With competitive benefits such as early pay access, generous tips, and free meals on shift, employees are encouraged to thrive while creating unforgettable experiences for guests. Located along the stunning South Coast, team members enjoy the unique advantage of working in a beautiful environment, with opportunities for personal growth and development as the company expands its beachfront venues.
StudySmarter Expert Advice🤫
We think this is how you could land Shacks Team Member in Poole
✨Tip Number 1
Get to know Rockwater inside out! Familiarise yourself with the menu and the Waves of Service standards. This way, when you chat with the team or during interviews, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on social media or at local events. They can give you the inside scoop on what it’s really like to work at Rockwater and might even put in a good word for you!
✨Tip Number 3
Show your personality! When you get the chance to meet the team or during any informal chats, let your cheerful side shine through. Rockwater is all about creating memorable experiences, so being proactive and friendly will definitely make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest openings and updates directly from Rockwater, making it easier for us to find you the perfect fit.
We think you need these skills to ace Shacks Team Member in Poole
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the hospitality industry right from the start. Share any relevant experiences that highlight your love for customer service and how you go above and beyond to create memorable moments.
Know the Menu:Familiarise yourself with our shacks menu before applying. Mentioning specific items or drinks in your application can show us that you're proactive and ready to hit the ground running!
Highlight Teamwork Skills:As a Shacks Team Member, being a cheerful team player is key. Use your application to showcase examples of how you've worked well in a team and contributed to a positive atmosphere in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Rockwater!
How to prepare for a job interview at Rockwater Sandbanks
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with the shacks menu and offerings. Being able to discuss specific items and suggest pairings shows your enthusiasm for the role and helps demonstrate that you're ready to provide the best possible experience for customers.
✨Show Your Passion for Hospitality
During the interview, let your passion for the hospitality industry shine through. Share any relevant experiences where you went above and beyond for a customer or how you enjoy creating memorable moments. This will resonate well with the interviewers at Rockwater.
✨Understand the Rockwater Experience
Familiarise yourself with Rockwater's 'Waves of Service' standards. Be prepared to discuss how you would embody these values in your role as a Shacks Team Member. Showing that you understand their service philosophy will set you apart from other candidates.
✨Prepare for Practical Scenarios
Think about potential scenarios you might face on the job, such as handling customer complaints or upselling products. Practising your responses to these situations can help you feel more confident during the interview and demonstrate your problem-solving skills.
