At a Glance
- Tasks: Lead a dynamic team to create unforgettable experiences for guests at Rockwater.
- Company: Rockwater Hove, Sussex’s premier beachfront venue with a vibrant atmosphere.
- Benefits: Competitive salary, incredible tips, early pay access, and 25% off food.
- Other info: Be part of a unique lifestyle experience with opportunities for growth.
- Why this job: Join a fun team and make lasting memories while working in a lively environment.
- Qualifications: 1+ years as a supervisor or team leader in a busy venue.
The predicted salary is between 24000 - 36000 € per year.
Rockwater Hove is Sussex’s most premier beachfront destination venue situated right on Hove seafront. Rockwater isn't just a restaurant; it's a lifestyle, an experience, and a home away from home. Our inviting venue boasts a rooftop restaurant where the day begins with incredible breakfast, followed by a delightful shift to a luxurious small-plate sharing concept from midday until late. The Bar and Kitchen offers a buzzing atmosphere, family favourites, tasty cocktails, while our shack provides quick coffee and bites for those on the move. Downstairs our lodge offers a cosy workspace and cafe setting. Whether it's a romantic dinner, a lively celebration, or a quick snack, Rockwater has a spot for every moment. Beyond dining, Rockwater pulses with life. Live music, DJ sessions, sunrise yoga, and invigorating sea swims fill our calendar with unique experiences you won't find anywhere else.
As the Supervisor, you’ll collaborate closely with the front of house management team to guarantee the seamless operation at Rockwater. Your responsibilities will include:
- Supporting the Restaurant and Assistant Managers in running organised and smooth shifts.
- Delivering high standards of customer service whilst maintaining high health and hygiene standards.
- Achieving company objectives in sales, service, quality, appearance and cleanliness of Rockwater through training of employees.
- Ensuring that all staff are delivering the “Rockwater Experience” at all times to all guests.
- Ensuring guest’s orders are taken promptly and directed to the kitchen or bar in a timely manner.
- Having great communication with the kitchen regarding menu availabilities and alterations.
- Helping guests make great decisions when ordering by having an extensive knowledge of the menu.
- Liaising with the host/ess and kitchen to maintain a smooth and professional level of service.
- Effectively managing guest complaints and solving them in a way that makes the guest leave happy.
- Reporting any issues to Senior Management.
- Compliance with legal requirements under the Health & Safety Act 1974 and food hygiene.
- Maximising sales opportunities throughout Rockwater by upselling to guests where appropriate.
- Ensuring new starters are fully trained and integrated into the Rockwater team.
- Assisting where required throughout Rockwater according to business needs.
The Ideal Candidate:
- At least 1 year’s experience as a supervisor or team leader in a high volume venue.
Benefits and Rewards:
- Competitive salary package and tronc.
- Incredible tips – Approximately £2.50-£3.50 per hour on top of your basic pay (Based on last 3 months).
- Wagestream - Access your pay early.
- Employee referral scheme.
- Health assured - Employee assistance programme.
- 25% off your food bill up to 4 people.
- Free staff food on shift.
Joining us isn't just about a job; it's about becoming part of a dynamic team that’s all about creating unforgettable memories. As a Supervisor you’ll play a key role in crafting these cherished moments for our guests. If you’re excited about leading teams to deliver outstanding experiences then step inside and discover the Rockwater way.
Supervisor employer: Rockwater Hove
Rockwater Hove is not just a workplace; it's a vibrant community where employees thrive in a dynamic and supportive environment. With competitive salaries, generous tips, and unique benefits like Wagestream for early pay access and a 25% discount on meals, we prioritise the well-being and growth of our team members. Join us at Sussex's premier beachfront venue, where your role as Supervisor will allow you to lead a passionate team in creating unforgettable experiences for our guests while enjoying a lively work culture filled with music, events, and camaraderie.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the venue! Before your interview, spend some time at Rockwater. Experience the vibe, try the food, and chat with staff. This will help you understand the 'Rockwater Experience' and show your genuine interest.
✨Tip Number 2
Practice your people skills! As a Supervisor, you'll be leading a team and interacting with guests. Brush up on your communication and conflict resolution skills. Role-play scenarios with friends to feel more confident.
✨Tip Number 3
Show off your leadership style! During interviews, share examples of how you've motivated teams or handled challenges in high-pressure situations. We want to see how you can bring out the best in others!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Rockwater family. Don’t miss out on this opportunity!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your experience. Use a friendly tone and share a bit about what makes you excited about the role at Rockwater.
Tailor Your Application:Make sure to tailor your application to the Supervisor role specifically. Highlight your relevant experience in high-volume venues and how you can contribute to creating that unforgettable Rockwater experience for our guests.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your skills and experiences. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Rockwater family!
How to prepare for a job interview at Rockwater Hove
✨Know the Rockwater Experience
Before your interview, dive deep into understanding what makes Rockwater unique. Familiarise yourself with their menu, special events, and the overall vibe of the venue. This knowledge will help you demonstrate your passion for the role and how you can contribute to creating unforgettable experiences for guests.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experience where you've successfully managed a team or resolved conflicts. Highlight your ability to maintain high standards of service and how you’ve trained new staff to ensure they embody the Rockwater ethos.
✨Emphasise Customer Service Excellence
Rockwater prides itself on delivering top-notch customer service. Be ready to discuss how you handle guest complaints and ensure satisfaction. Share specific instances where you turned a negative experience into a positive one, showcasing your problem-solving skills and commitment to guest happiness.
✨Dress the Part
First impressions matter! Dress smartly and in line with the Rockwater brand. This shows that you understand the importance of presentation in the hospitality industry. Being presentable not only reflects well on you but also sets the tone for how you expect your team to represent the venue.
