At a Glance
- Tasks: Lead a dynamic team to create unforgettable dining experiences at Rockwater.
- Company: Rockwater Hove, Sussex’s premier beachfront venue with a vibrant atmosphere.
- Benefits: Competitive salary, great tips, early pay access, and staff discounts.
- Other info: Be part of a lively environment with unique events and career growth.
- Why this job: Join a fun team and make lasting memories for guests every day.
- Qualifications: 1+ years as a supervisor in a busy venue, strong leadership skills.
The predicted salary is between 24000 - 36000 € per year.
Rockwater Hove is Sussex’s most premier beachfront destination venue situated right on Hove seafront. Rockwater isn't just a restaurant; it's a lifestyle, an experience, and a home away from home. Our inviting venue boasts a rooftop restaurant where the day begins with incredible breakfast, followed by a delightful shift to a luxurious small-plate sharing concept from midday until late. The Bar and Kitchen offers a buzzing atmosphere, family favourites, tasty cocktails, while our shack provides quick coffee and bites for those on the move. Downstairs our lodge offers a cosy workspace and cafe setting.
Whether it's a romantic dinner, a lively celebration, or a quick snack, Rockwater has a spot for every moment. Beyond dining, Rockwater pulses with life. Live music, DJ sessions, sunrise yoga, and invigorating sea swims fill our calendar with unique experiences you won't find anywhere else.
As the Supervisor, you will collaborate closely with the front of house management team to guarantee the seamless operation at Rockwater. Your responsibilities will include:
- Supporting the Restaurant and Assistant Managers in running organised and smooth shifts and delivering high standards of customer service whilst maintaining high health and hygiene standards.
- Achieving company objectives in sales, service, quality, appearance and cleanliness of Rockwater through training of employees whilst maintaining a positive and productive working environment.
- Ensuring that all staff are delivering the “Rockwater Experience” at all times to all guests by touching in with each table, and ensuring that each waiter is present in their section at all times.
- Ensuring guest’s orders are taken promptly and directed to the kitchen or bar in a timely manner, passing on all guest requirements, including allergy details.
- Having great communication with the kitchen regarding menu availabilities and alterations.
- Helping guests make great decisions when ordering by having an extensive knowledge of the menu and suggesting dishes and drinks to match their tastes and preferences.
- Liaising with the host/ess and kitchen to maintain a smooth and professional level of service.
- Effectively managing guest complaints and solving in a way that makes the guest leave happy and not feel the need to escape. Reporting any issues to Senior Management.
- Compliance with legal requirements under the Health & Safety Act 1974 and food hygiene.
- Maximising sales opportunities throughout Rockwater by upselling to guests where appropriate.
- Having an extensive understanding of Rockwater and the various experiences we offer our guests, including our Openwater subscription.
- Being at work and ready to start your shift as per your rota and to clock in and out accordingly.
- Leading by example and being presentable to represent the Rockwater brand to the highest standard and expecting the same of your team.
- Ensuring new starters are fully trained and integrated into the Rockwater team.
- Assisting where required throughout Rockwater according to business needs.
The Ideal Candidate:
- At least 1 year’s experience as a supervisor or team leader in a high volume venue.
Benefits and Rewards:
- Competitive salary package and tronc.
- Incredible tips – Approximately £2.50-£3.50 per hour on top of your basic pay (Based on last 3 months).
- Wagestream - Access your pay early.
- Employee referral scheme.
- Health assured - Employee assistance programme.
- 25% off your food bill up to 4 people.
- Free staff food on shift.
Joining us isn't just about a job; it's about becoming part of a dynamic team that's all about creating unforgettable memories. As a Supervisor, you'll play a key role in crafting these cherished moments for our guests. If you're excited about leading teams to deliver outstanding experiences then step inside and discover the Rockwater way.
Supervisor in Portslade employer: Rockwater Hove
Rockwater Hove is not just a workplace; it's a vibrant community where employees thrive in a dynamic and supportive environment. With competitive salaries, generous tips, and unique perks like Wagestream for early pay access and 25% off meals, we prioritise our team's well-being and growth. Join us at Sussex's premier beachfront venue, where your role as Supervisor will be pivotal in creating unforgettable experiences for our guests while enjoying a lively atmosphere filled with music, yoga, and more.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Portslade
✨Tip Number 1
Get to know the venue! Before your interview, spend some time at Rockwater. Experience the vibe, try the food, and chat with staff. This will help you understand the 'Rockwater Experience' and show your genuine interest.
✨Tip Number 2
Practice your people skills! As a Supervisor, you'll be leading a team and interacting with guests. Role-play common scenarios with friends or family to boost your confidence in handling complaints and upselling.
✨Tip Number 3
Show off your leadership style! During interviews, share examples of how you've motivated teams in the past. Highlight your ability to maintain a positive atmosphere while ensuring high standards of service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Rockwater family. Don’t miss out on this opportunity!
We think you need these skills to ace Supervisor in Portslade
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through! We want to see how excited you are about creating unforgettable experiences for our guests at Rockwater.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience as a supervisor or team leader. We’re looking for someone who can lead by example, so share specific examples of how you've done this in the past!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This will help us see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Rockwater family!
How to prepare for a job interview at Rockwater Hove
✨Know the Rockwater Experience
Before your interview, dive deep into what makes Rockwater special. Familiarise yourself with their menu, unique offerings, and the overall vibe of the venue. This knowledge will help you demonstrate your passion for the role and show that you're ready to contribute to creating unforgettable experiences.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experience where you've successfully managed a team or resolved conflicts. Highlight how you maintained high standards of service and hygiene, as this aligns perfectly with Rockwater's expectations.
✨Practice Upselling Techniques
Upselling is key in a vibrant venue like Rockwater. Think of ways you can suggest dishes or drinks that complement each other. During the interview, be ready to discuss how you would approach upselling while ensuring guests feel valued and not pressured.
✨Prepare for Scenario Questions
Expect questions about handling guest complaints or managing busy shifts. Think through potential scenarios you might face at Rockwater and how you'd tackle them. This will show your problem-solving skills and your commitment to ensuring every guest leaves happy.
