At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for guests at Rockwater.
- Company: Join a vibrant team at Rockwater in Brighton and Hove.
- Benefits: Enjoy early pay access, great tips, free meals, and discounts.
- Other info: Flexible hours and opportunities to grow within the hospitality industry.
- Why this job: Be part of a fun, fast-paced environment where your passion for hospitality shines.
- Qualifications: 1 year of experience in a busy restaurant setting is preferred.
The predicted salary is between 12 - 15 £ per hour.
A Rockwater waiter/waitress is a proactive, cheerful team player, with a passion for the hospitality industry. Working collaboratively with the team and guests to ensure service delivery and guest experience is of paramount importance. You will focus on exceeding the expectations of the customer, and providing the best possible experience, incorporating Rockwater standards of service requirements at all times.
Responsibilities
- Develop a deep understanding of our menu, beverages, and service standards to provide knowledgeable assistance to guests.
- Learn the Rockwater ‘waves’ of service and apply these service standards to each guest.
- Ensure accurate and timely delivery of dishes to the guests' tables, maintaining the highest level of order accuracy.
- Uphold impeccable cleanliness and organisation in all assigned areas, contributing to a welcoming and efficient dining environment.
- Assist in the opening, operation, and closing procedures, consistently meeting our stringent standards.
- Prioritise safety at all times, both for yourself and others, promptly addressing any potential hazards or concerns in the restaurant and follow strict allergen procedures.
- Work closely with all staff members to foster strong customer relationships and cultivate loyal regular guests.
- Be open to fulfilling any reasonable requests from management, demonstrating flexibility and a willingness to contribute to the team's success.
- Proactively promote and upsell menu items, offering suggestions to guests to enhance the guest experience.
The Ideal Candidate
- At least 1 year experience as a waiter in a high volume venue.
Benefits and Rewards
- Wagestream - Access your pay early.
- Incredible tips - Approximately £2-£3 per hour on top of your basic pay (Based on last 3 months).
- Employee referral scheme.
- Health assured - Employee assistance programme.
- 25% off your food bill up to 4 people.
- Free staff meals on shift.
- Free uniform.
Western Esplanade, Brighton and Hove in Portslade employer: Rockwater Group
Rockwater is an exceptional employer located in the vibrant seaside city of Brighton and Hove, offering a dynamic work environment where teamwork and guest satisfaction are at the forefront. With benefits such as early access to pay, generous tips, and a supportive employee assistance programme, we prioritise the well-being and growth of our staff. Join us to be part of a passionate team that values collaboration and provides opportunities for personal and professional development in the thriving hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Western Esplanade, Brighton and Hove in Portslade
✨Tip Number 1
Get to know the Rockwater vibe! Familiarise yourself with the menu and service standards before your interview. This shows you’re genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your people skills! Role-play with a friend or family member to get comfortable with upselling and handling customer queries. The more relaxed you are, the better you’ll connect with guests.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you’ve collaborated with others in past roles. Rockwater values team players, so let that shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Western Esplanade, Brighton and Hove in Portslade
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the hospitality industry right from the start. Share why you love being a waiter or waitress and how you can bring that energy to our team at Rockwater.
Know Your Stuff:Familiarise yourself with our menu and service standards before applying. Mention any relevant experience you have, especially in high-volume venues, to show us you're ready to hit the ground running.
Be Personable:We’re looking for cheerful team players! Use your application to showcase your personality and how you connect with guests. A friendly tone can go a long way in making your application stand out.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Rockwater Group
✨Know the Menu Inside Out
Before your interview, make sure you’ve studied the menu and beverages thoroughly. Being able to discuss specific dishes and drinks will show your passion for the hospitality industry and your commitment to providing knowledgeable assistance to guests.
✨Emphasise Teamwork
Since the role requires collaboration with both team members and guests, be prepared to share examples of how you've successfully worked in a team before. Highlighting your proactive and cheerful nature will resonate well with the interviewers.
✨Demonstrate Flexibility
The job description mentions being open to fulfilling reasonable requests from management. Be ready to discuss times when you’ve adapted to changing situations or taken on additional responsibilities to support your team.
✨Showcase Your Customer Service Skills
Prepare to talk about how you’ve exceeded customer expectations in previous roles. Use specific examples that illustrate your ability to promote and upsell menu items while ensuring a memorable guest experience.
