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- Tasks: Join our team to create unforgettable experiences for guests at our beachfront shacks.
- Company: Rockwater is a vibrant hospitality group with stunning venues along the South Coast.
- Benefits: Enjoy early pay access, amazing tips, free meals, and discounts for you and friends.
- Why this job: Be part of a dynamic team focused on delivering exceptional service and creating memories.
- Qualifications: Previous customer-facing experience is essential; bring your passion for hospitality!
- Other info: Exciting new venue opening in summer 2024; be part of something special!
Rockwater is a growing collection of hospitality venues and outlets across the beautiful South Coast. Our portfolio includes two, soon to be three remarkable beachfront venues, and an array of shacks catering to those with a taste for on-the-go indulgence. Rockwater Sandbanks is now under construction, as our third beachfront venue set to open early summer 2024.
A Rockwater Shacks Team Member is a proactive, cheerful team player, with a passion for the hospitality industry. You will focus on exceeding the expectations of the customer, and providing the best possible experience, incorporating Rockwater standards of service requirements at all times.
- Maintain complete knowledge of the shacks menu and what is on offer.
- Ensure the take away hot and cold drinks, cocktails, and wine are presented according to Rockwater standards.
- Being aware of and following the correct allergy procedure at all times.
- Maintain relevant shack stock levels at all times.
- Ensure all shack equipment is properly maintained and in good working order.
- Minimise wastage at all times and record appropriately.
- Maintain a thorough understanding of current licensing laws and ensure these are adhered to.
- Use the POS system correctly to place orders and take payment ensuring all checks are correct and all items are charged at the correct price.
- To have a thorough understanding of the F&B systems operating within Rockwater.
- Adhere to opening and closing checklists.
- To deliver the “Rockwater Experience” to all guests by following our Waves of Service standards.
- Compliance with legal requirements under the Health & Safety Act 1974 and food hygiene.
- Maximising sales opportunities throughout Rockwater by upselling to guests where appropriate.
The Ideal Candidate:
- At least 1 year’s customer facing experience.
Benefits and Rewards:
- Wagestream - Access your pay early.
- Amazing tips - Approximately ÂŁ1-1.5 per hour (Based on last 3 months).
- Health assured - Employee assistance programme.
- 25% off your food bill up to 4 people.
- Free staff meals on shift.
- Free uniform.
Joining us isn’t just about a job; it’s about becoming part of a dynamic team that’s all about creating unforgettable memories. As a Shacks Team Member you’ll play a key role in crafting these cherished moments for our guests. If you’re excited about delivering outstanding experiences then step inside and discover the Rockwater way.
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Shacks Team Member employer: Rockwater Enterprise
Contact Detail:
Rockwater Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shacks Team Member
✨Tip Number 1
Familiarise yourself with Rockwater's menu and offerings. Knowing the ins and outs of what you’ll be serving will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills by sharing specific examples from your previous experience. Highlight moments where you went above and beyond to enhance a customer's experience, as this aligns perfectly with the Rockwater ethos.
✨Tip Number 3
Research the 'Waves of Service' standards that Rockwater promotes. Understanding these principles will help you articulate how you can contribute to delivering the 'Rockwater Experience' during your discussions.
✨Tip Number 4
Show enthusiasm for the hospitality industry! Expressing your passion for creating memorable experiences will resonate well with the hiring team and demonstrate that you’re a great fit for their dynamic environment.
We think you need these skills to ace Shacks Team Member
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shacks Team Member at Rockwater. Familiarise yourself with their service standards and the importance of customer experience.
Tailor Your CV: Highlight your relevant customer-facing experience in your CV. Emphasise any previous roles in hospitality or food and beverage services, showcasing your ability to provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry. Mention specific experiences where you exceeded customer expectations and how you align with Rockwater's values and standards.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism.
How to prepare for a job interview at Rockwater Enterprise
✨Know the Menu Inside Out
Familiarise yourself with the shacks menu and all offerings. Being able to discuss items confidently will impress your interviewers and show your passion for the role.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you exceeded customer expectations. Highlighting your proactive and cheerful attitude will align well with what Rockwater is looking for.
✨Understand the Rockwater Experience
Research Rockwater's Waves of Service standards and be ready to discuss how you would embody these in your role. Showing that you understand their ethos will set you apart.
✨Be Prepared for Practical Questions
Expect questions about handling allergies, stock management, and upselling techniques. Think through scenarios where you’ve successfully navigated these situations in the past.