At a Glance
- Tasks: Deliver exceptional service and create unforgettable experiences for our guests at Rockwater.
- Company: Join the vibrant team at Dorset's premier beachfront venue, Rockwater Branksome.
- Benefits: Enjoy early pay access, amazing tips, free meals, and discounts for you and friends.
- Other info: Experience live music, yoga, and unique events while working by the beach.
- Why this job: Be part of a dynamic team that crafts memorable moments in a lively atmosphere.
- Qualifications: Customer-facing experience and a passion for hospitality are essential.
The predicted salary is between 12 - 15 € per hour.
Rockwater Branksome is Dorset’s most premier beachfront destination venue situated right on Branksome beach. Rockwater isn't just a restaurant; it's a lifestyle, an experience, and a home away from home. Our inviting venue boasts a rooftop restaurant where the day begins with incredible breakfast, followed by a delightful shift to a luxurious small-plate sharing concept from midday until late. The Bar and Kitchen offers a buzzing atmosphere, family favourites, tasty cocktails, while our shack provides quick coffee and bites for those on the move. Whether it's a romantic dinner, a lively celebration, or a quick snack, Rockwater has a spot for every moment. Beyond dining, Rockwater pulses with life. Live music, DJ sessions, sunrise yoga, and invigorating sea swims fill our calendar with unique experiences you won't find anywhere else.
A Rockwater Shacks Team Member is a proactive, cheerful team player, with a passion for the hospitality industry. You will focus on exceeding the expectations of the customer and providing the best possible experience, incorporating Rockwater standards of service requirements at all times.
Responsibilities:- Maintain complete knowledge of the shacks menu and what is on offer.
- Ensure the takeaway hot and cold drinks, cocktails, and wine are presented according to Rockwater standards.
- Being aware of and following the correct allergy procedure at all times.
- Maintain relevant shack stock levels at all times.
- Ensure all shack equipment is properly maintained and in good working order.
- Minimise wastage at all times and record appropriately.
- Maintain a thorough understanding of current licensing laws and ensure these are adhered to.
- Use the POS system correctly to place orders and take payment ensuring all checks are correct and all items are charged at the correct price.
- Have a thorough understanding of the F&B systems operating within Rockwater.
- Adhere to opening and closing checklists.
- Deliver the 'Rockwater Experience' to all guests by following our Waves of Service standards.
- Compliance with legal requirements under the Health & Safety Act 1974 and food hygiene, maximising sales opportunities throughout Rockwater by upselling to guests where appropriate.
- At least 1 year customer facing experience.
- Wagestream – Access your pay early.
- Amazing tips – Approximately £1‑1.5 per hour (based on last 3 months).
- Employee referral scheme.
- Health assured – Employee assistance programme.
- 25% off your food bill up to 4 people.
- Free staff meals on shift.
- Free uniform.
Joining us isn't just about a job; it's about becoming part of a dynamic team that's all about creating unforgettable memories. As a Shacks Team Member you'll play a key role in crafting these cherished moments for our guests. If you're excited about delivering outstanding experiences then step inside and discover the Rockwater way.
Shacks Team Member in Poole employer: Rockwater Branksome
Rockwater Branksome is not just a workplace; it's a vibrant community where every Shacks Team Member contributes to creating unforgettable experiences right on the stunning Branksome beach. With a focus on employee well-being, we offer benefits like early pay access, generous tips, and a supportive work culture that encourages personal growth and teamwork. Join us to be part of a dynamic environment that values your contributions and celebrates the joy of hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Shacks Team Member in Poole
✨Tip Number 1
Get to know Rockwater inside out! Familiarise yourself with the menu and the vibe of the place. When you walk in for your interview, show off your knowledge about their offerings and the unique experiences they provide. It’ll impress them and show you’re genuinely interested!
✨Tip Number 2
Be proactive and cheerful during your interactions. The role is all about creating memorable experiences, so let your personality shine through! Smile, engage, and show that you’re a team player who’s ready to contribute to the buzzing atmosphere at Rockwater.
✨Tip Number 3
Practice your upselling skills! Think about how you can enhance a guest's experience by suggesting drinks or small plates. This not only boosts sales but also shows you understand the importance of maximising every opportunity to delight customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the Rockwater way. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Shacks Team Member in Poole
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for our guests.
Know the Menu:Make sure to mention your familiarity with our shacks menu and any relevant experience you have. We love team members who can hit the ground running, so showing that you’ve done your homework will definitely impress us!
Highlight Team Spirit:As a Shacks Team Member, being a proactive and cheerful team player is key. Share examples in your application of how you’ve worked well in teams before, and how you contribute to a positive atmosphere.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Rockwater Branksome
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with the shacks menu and offerings. Being able to discuss specific items and suggest pairings shows your enthusiasm for the role and helps you stand out as a candidate who is genuinely interested in providing an exceptional customer experience.
✨Show Your Passion for Hospitality
During the interview, express your love for the hospitality industry. Share any relevant experiences where you went above and beyond for customers. This will demonstrate that you’re not just looking for a job, but that you truly care about creating memorable moments for guests at Rockwater.
✨Understand the Rockwater Experience
Familiarise yourself with Rockwater's 'Waves of Service' standards. Be prepared to discuss how you would embody these values in your role. Showing that you understand and can deliver the Rockwater Experience will impress the interviewers and show that you’re a great fit for their team.
✨Be Ready to Discuss Teamwork
As a Shacks Team Member, being a proactive and cheerful team player is key. Prepare examples of how you've successfully worked in a team before, especially in high-pressure situations. This will highlight your ability to contribute positively to the dynamic environment at Rockwater.
