Desktop Support

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for a talented Desktop Support who possesses a passion for IT and providing first line support within a busy technology driven company. This is a full-time, permanent and in-office position based in Rockstar’s unique game development studio in the heart of London.

WHAT WE DO

The Rockstar Games IT team are a friendly, close-knit team who are part of the larger global R* IT family. We provide desktop hardware and software support to the studio, including installation, maintenance and purchasing. Our main goal is to give the highest level of service to ensure minimal downtime for the end user. We are process and procedure driven with an emphasis on accurate documentation.

RESPONSIBILITIES

• Provide first line technical support to all users.
• Build, deploy and configure PCs and development consoles for new/existing employees.
• Upgrade software and hardware as required by the development teams.
• Active Directory – Managing Users, Computers, Groups and OU structures.
• Document and maintain accurate installation and procedure guides.
• Procurement of all hardware, software, peripherals, etc.
• IT storeroom housekeeping, including regular stock checks, hardware recycling and maintain secure disposal processes.
• Demonstrate effective and concise communication skills.

REQUIREMENTS

• 3+ years of professional IT Support or equivalent experience.
• Expertise of Microsoft 10 and O365.
• Thorough understanding of Active Directory.
• Strong knowledge of SCCM.
• Knowledge of Linux Ubuntu and Apple OSX.
• Familiarity with Monday or another industry standard management tool.
• Experience with ServiceNow or some other ticketing system.
• Ability to install, upgrade and maintain PC workstation hardware.

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

• An understanding of Group policy and basic troubleshooting experience.
• Knowledge of networking and cyber security.

HOW TO APPLY

Please apply with a CV and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process. Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please notify your recruiter during the interview process. If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.