Desktop Support (Nightshift) in Lincoln

Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar Lincoln is on the lookout for a talented Desktop Support to join our nightshift team who possesses a passion for IT and providing first line support within a busy technology driven company. This is a full-time, permanent and in-office position based in Rockstar’s unique game development studio in Lincoln, England.

WHAT WE DO

• We are a friendly, close-knit team who are part of the larger global R* IT family.
• We provide desktop hardware and software support to the studio, including installation, maintenance and purchasing.
• Our main goal is to give the highest level of service to ensure minimal downtime for the end user.
• We are process and procedure driven with an emphasis on accurate documentation.
• We work in a very fast paced environment with new challenges around every corner.
• We are always very security oriented with a drive for protecting company IP.
• We are environmentally aware ensuring we recycle all our old IT kit and printer toners.

RESPONSIBILITIES

• Provide first line technical support to a large game development team.
• Build, deploy and configure PC’s and development consoles for new/existing employees.
• Install and upgrade software using Microsoft SCCM.
• Upgrade hardware and peripherals as required by the development teams.
• Active Directory – Managing Users, Computers, Groups and OU structures.
• Maintain asset inventory, including regular physical stock checks and hardware recycling.
• Document and maintain accurate installation and procedure guides.
• Moving IT equipment to help with studio and team re-organisation.

REQUIREMENTS

• 1+ year of professional IT Support or equivalent experience.
• Thorough understanding of Microsoft Windows 11 and O365.
• Basic knowledge of Active Directory.
• Familiarity with SCCM.
• Experience with ServiceNow or some other ticketing system.
• Ability to install, upgrade and maintain PC workstation hardware.
• Willing to be flexible with regards to shift patterns and hours to meet the demands of the role.
• On call to cover out of hours support for the studio at busy periods.

PLUSES

• Knowledge of Linux Ubuntu and Apple OSX.
• Familiarity of PC gaming hardware.

This position is to work within our night shift. Shifts typically run from 6:30PM to 3AM.

Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please notify your recruiter during the interview process.

If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.