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- Tasks: Provide first line IT support and maintain desktop systems in a creative environment.
- Company: Join Rockstar Games, a leader in the entertainment industry with a vibrant culture.
- Benefits: Full-time role with competitive pay and opportunities for growth in a dynamic studio.
- Why this job: Be part of exciting projects while collaborating with talented professionals in gaming.
- Qualifications: 3+ years in IT support, expertise in Windows 11, and strong communication skills.
- Other info: Inclusive workplace committed to equal opportunity and personal development.
The predicted salary is between 30000 - 42000 £ per year.
Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for a passionate Desktop Support who is skilled at IT and providing first line support within a busy technology driven company. This is a full-time, permanent and in-office position based in Rockstar’s unique game development studio in the heart of Dundee, Scotland.
WHAT WE DO
The Rockstar Games IT team are a friendly, close-knit team who are part of the larger global R* IT family. We provide desktop hardware and software support to the studio, including installation, maintenance and purchasing. Our main goal is to give the highest level of service to ensure minimal downtime for the end user. We are process and procedure driven with an emphasis on accurate documentation.
RESPONSIBILITIES
- Provide first line technical support to all users.
- Build, deploy and configure PCs and development consoles for new/existing employees.
- Upgrade software and hardware as required by the development teams.
- Active Directory – Managing Users, Computers, Groups and OU structures.
- Document and maintain accurate installation and procedure guides.
- Procurement of all hardware, software, peripherals, etc.
- IT storeroom housekeeping, including regular stock checks, hardware recycling and maintain secure disposal processes.
- Demonstrate effective and concise communication skills.
REQUIREMENTS
- 3+ years of professional IT Support or equivalent experience.
- Expertise of Microsoft Windows 11 and O365.
- Thorough understanding of Active Directory.
- Strong knowledge of SCCM.
- Knowledge of Linux Ubuntu and Apple OSX.
- Familiarity with Monday or another industry standard management tool.
- Experience with ServiceNow or some other ticketing system.
- Ability to install, upgrade and maintain PC workstation hardware.
PLUSES
Please note that these are desirable skills and are not required to apply for the position.
- An understanding of Group policy and basic troubleshooting experience.
- Knowledge of networking and cyber security.
HOW TO APPLY
Please apply with a CV and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process. Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please notify your recruiter during the interview process. If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.
Desktop Support in Dundee employer: Rockstar Games
Contact Detail:
Rockstar Games Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support in Dundee
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Rockstar's values and projects. This way, you can show how your skills align with their mission and make a real connection during the chat.
✨Tip Number 2
Practice your tech skills! Brush up on your knowledge of Microsoft Windows 11, Active Directory, and SCCM. Being able to talk confidently about these tools will definitely impress the interviewers.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when discussing your past experiences. Remember, they want to see how well you can explain technical issues to non-techies too!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Rockstar team!
We think you need these skills to ace Desktop Support in Dundee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially with Microsoft Windows 11 and O365. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick!
Showcase Your Communication Skills: Effective communication is key in our fast-paced environment. In your application, give examples of how you've successfully communicated technical information to non-technical users. We appreciate clear and concise communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re serious about joining our awesome team!
How to prepare for a job interview at Rockstar Games
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows 11, O365, and Active Directory. Be ready to discuss your experience with these technologies in detail, as well as any troubleshooting you've done. This will show that you're not just familiar with the tools but can also handle real-world issues.
✨Showcase Your Communication Skills
Since effective communication is key in a support role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think about examples from your past experiences where you successfully communicated complex ideas.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations, like dealing with a frustrated user or a critical system failure. Think through your problem-solving process and be ready to articulate how you would approach these scenarios, highlighting your ability to stay calm under pressure.
✨Demonstrate Your Team Spirit
Rockstar values collaboration, so be prepared to discuss how you've worked effectively within a team in previous roles. Share specific examples of how you contributed to team projects or supported colleagues, showing that you’re a team player who thrives in a close-knit environment.
