At a Glance
- Tasks: Provide first line IT support and manage desktop hardware/software for a creative game development team.
- Company: Join Rockstar Lincoln, a leading game development studio known for its inclusive and innovative environment.
- Benefits: Enjoy a full-time role with opportunities for learning, collaboration, and a vibrant workplace culture.
- Why this job: Be part of exciting projects while working with talented individuals in a fast-paced, dynamic setting.
- Qualifications: 1+ year of IT support experience; familiarity with Windows 10, Active Directory, and SCCM is a plus.
- Other info: This is a night shift position, typically from 6:30 PM to 3 AM.
The predicted salary is between 30000 - 42000 £ per year.
Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium – all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry.
Rockstar Lincoln is on the lookout for a talented Associate Desktop Support to join our nightshift team who possesses a passion for IT and providing first line support within a busy technology driven company.
This is a full-time, permanent and in-office position based in Rockstar’s unique game development studio in Lincoln, England.
WHAT WE DO
- We are a friendly, close-knit team who are part of the larger global R* IT family.
- We provide desktop hardware and software support to the studio, including installation, maintenance and purchasing.
- Our main goal is to give the highest level of service to ensure minimal downtime for the end user.
- We are process and procedure driven with an emphasis on accurate documentation.
- We work in a very fast paced environment with new challenges around every corner.
- We are always very security oriented with a drive for protecting company IP.
- We are environmentally aware ensuring we recycle all our old IT kit and printer toners.
RESPONSIBILITIES
- Provide first line technical support to a large game development team.
- Build, deploy and configure PC’s and development consoles for new/existing employees.
- Install and upgrade software using Microsoft SCCM.
- Upgrade hardware and peripherals as required by the development teams.
- Active Directory – Managing Users, Computers, Groups and OU structures.
- Maintain asset inventory, including regular physical stock checks.
- Document and maintain accurate installation and procedure guides.
- Moving IT equipment to help with studio and team re-organisation.
- Procurement of all Hardware, software, peripherals, etc.
- IT storeroom housekeeping, hardware recycling and maintain secure disposal processes.
QUALIFICATIONS
- 1+ year of professional IT Support or equivalent experience.
SKILLS
- Thorough understanding of Microsoft Windows 10 and O365.
- Basic knowledge of Active Directory.
- Familiarity with SCCM.
- Experience with ServiceNow or some other ticketing system.
- Ability to install, upgrade and maintain PC workstation hardware.
- Ability to work well within a team and use own initiative.
- Ability to learn quickly and demonstrate excellent problem solving skills.
- Ability to prioritise tasks.
- Ability to follow instruction and processes.
- Self-motivated and organised.
- Willing to work additional hours to meet the demands of the role.
- Willing to be flexible with regards to shift patterns.
- On call to cover out of hours support for the studio at busy periods.
PLUSES
Please note that these are desirable skills and are not required to apply for the position.
- Knowledge of Linux Ubuntu and Apple OSX.
- Familiarity of PC gaming hardware.
ADDITIONAL INFORMATION
- This position is to work within our night shift. Shifts typically run from 6:30PM to 3AM.
HOW TO APPLY
Please apply with a CV and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.
Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please contact the Human Resources Department.
If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.
#LI-GJ1
Apply for this job
*
indicates a required field
First Name *
Last Name *
Email *
Phone
Resume/CV *
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Do you have the right to work in the UK?
If the answer is yes, please provide details of your eligibility to work in the UK (E.g. British Citizen, EEA Passport Holder, Visa and Permit type, etc.)
LinkedIn Profile
Website
Select…
You acknowledge that your personal information will be collected and used by Rockstar Games based on the Privacy Notice for Job Applicants (the “Privacy Notice”), available athttps://www.take2games.com/applicantprivacypolicy/ . The Privacy Notice provides information about how we use your data and how you can exercise your data rights (such as access, correction, or deletion). If you need more information, please contact the Privacy Contact identified in the Privacy Notice.
#J-18808-Ljbffr
Associate Desktop Support (Nightshift) employer: Rockstar Games
Contact Detail:
Rockstar Games Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Desktop Support (Nightshift)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows 10, O365, and SCCM. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight any previous experience you have in a fast-paced IT support environment. Be ready to share examples of how you've successfully managed multiple tasks or resolved issues quickly, as this role requires excellent problem-solving skills and the ability to prioritise effectively.
✨Tip Number 3
Since this is a nightshift position, be prepared to discuss your flexibility and willingness to work outside of standard hours. Emphasising your adaptability and commitment to meeting the demands of the role can set you apart from other candidates.
✨Tip Number 4
Engage with the company culture by researching Rockstar's values and recent projects. Showing genuine enthusiasm for their work and aligning your personal values with theirs can make a positive impression during interviews.
We think you need these skills to ace Associate Desktop Support (Nightshift)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided first line support. Emphasise your familiarity with Microsoft Windows 10, O365, and any experience with Active Directory or SCCM.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT and your ability to work in a fast-paced environment. Mention specific examples of how you've successfully solved technical issues in the past and how you can contribute to the team at Rockstar.
Showcase Problem-Solving Skills: Highlight your problem-solving abilities in both your CV and cover letter. Provide examples of challenges you've faced in previous roles and how you overcame them, especially in relation to desktop support.
Follow Application Instructions: Ensure you follow all application instructions carefully. Submit your CV and cover letter as specified, and double-check that all required fields are completed accurately before hitting 'submit'.
How to prepare for a job interview at Rockstar Games
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and IT support during the interview. Share examples of how you've tackled technical challenges in the past, as this will demonstrate your commitment to providing excellent service.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of Microsoft Windows 10, O365, and SCCM before the interview. Being able to discuss these tools confidently will show that you're prepared and understand the technical requirements of the role.
✨Highlight Teamwork and Initiative
Since the role involves working closely with a team, be ready to share experiences where you collaborated effectively. Also, mention instances where you took the initiative to solve problems or improve processes, as this aligns with the company's values.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life scenarios. Think of specific situations where you provided support or resolved issues, and be ready to explain your thought process and actions taken.