At a Glance
- Tasks: Support corporate travellers with bookings via phone, email, and live chat.
- Company: Join a growing travel business with a dynamic remote team.
- Benefits: Excellent salary, 25 days holiday, and flexible working hours.
- Other info: Work remotely with opportunities for career growth and a supportive team culture.
- Why this job: Combine your travel expertise with operational support in a fast-paced environment.
- Qualifications: 5+ years in Business Travel, strong Sabre knowledge, and excellent customer service skills.
The predicted salary is between 40000 - 50000 € per year.
We are recruiting on behalf of a growing travel business who are looking to expand their operations team with the addition of experienced Business Travel Operations Agents. This is a fully remote role supporting corporate travellers within a fast-paced and evolving business travel environment, assisting clients who are booking through online systems and booking tools. This is a fantastic opportunity for someone who enjoys combining traditional business travel skills with a varied operational support role.
Business Travel Operations Agent – what will I be doing?
- Supporting corporate travellers with booking queries via phone, email and live chat
- Managing more complex or offline bookings using Sabre, including amendments, reissues and troubleshooting
- Acting as a key point of contact for booking support and general travel assistance
- Assisting clients who are booking through online systems, stepping in when additional support is needed
- Working across multiple channels within a busy operational environment
- Supporting wider operational and administrative processes where required
- Maintaining accurate records and working within agreed service levels
- Assisting with queue management, refunds and general booking administration
Business Travel Operations Agent – what experience do I need?
- Previous experience within a Business Travel/TMC environment, ideally 5+ years
- Strong Sabre knowledge is essential
- Comfortable working across calls, live chat and email support
- Confident managing complex itineraries, changes and problem solving
- Able to prioritise workload and work independently in a remote role
- Experience using online booking tools or corporate travel technology would be beneficial
- A proactive and organised approach with excellent customer service skills
Business Travel Operations Agent – What else do I need to know?
- Fully remote role based in the UK
- Working hours are Monday to Friday, 2pm - 10pm
- One weekend day required every 6 weeks with a day off in lieu during the week
- Excellent salary package
- 25 days holiday plus bank holidays
- Opportunity to join a growing and forward-thinking travel business
Business Travel Consultant 2pm-10pm in Warrington employer: Rockpool Recruitment
Join a dynamic and forward-thinking travel business that values your expertise as a Business Travel Consultant. Enjoy the flexibility of a fully remote role with a competitive salary, generous holiday allowance, and opportunities for professional growth in a supportive work culture. With a focus on employee well-being and a commitment to excellence, this is an ideal environment for those looking to thrive in the fast-paced world of corporate travel.
StudySmarter Expert Advice🤫
We think this is how you could land Business Travel Consultant 2pm-10pm in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who have experience with business travel. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for virtual interviews by practising common questions and showcasing your Sabre skills. We all know how important it is to demonstrate your expertise, so have examples ready that highlight your problem-solving abilities in complex booking scenarios.
✨Tip Number 3
Stay organised! Keep track of the jobs you’ve applied for and follow up if you haven’t heard back. A quick email can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Business Travel Consultant 2pm-10pm in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your Sabre knowledge and any relevant business travel experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Business Travel Operations Agent role. Share specific examples of how you've tackled complex bookings or provided excellent customer service.
Showcase Your Communication Skills:Since you'll be supporting clients via phone, email, and live chat, it's crucial to demonstrate your communication skills. Make sure your application is clear, concise, and free of errors.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Rockpool Recruitment
✨Know Your Sabre Inside Out
Since strong Sabre knowledge is essential for this role, make sure you brush up on your skills. Familiarise yourself with common booking processes, amendments, and troubleshooting techniques. Being able to demonstrate your expertise during the interview will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
This position requires excellent customer service skills, so be prepared to share examples of how you've successfully assisted clients in the past. Think about specific situations where you managed complex itineraries or resolved issues effectively, and be ready to discuss them in detail.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is key. Prepare to talk about how you prioritise your workload and manage multiple tasks simultaneously. You might even want to bring a few strategies or tools you use to stay organised to the conversation.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think through potential challenges you might encounter in this role, such as handling a difficult client or managing a last-minute booking change, and prepare your responses to showcase your proactive approach.
