At a Glance
- Tasks: Support corporate travel bookings and resolve ticketing issues in a fast-paced environment.
- Company: Join a growing global travel business with a collaborative culture.
- Benefits: Excellent salary, 25 days holiday, and remote work flexibility.
- Other info: Fully remote role with opportunities for growth and development.
- Why this job: Be part of a dynamic team making travel seamless for clients.
- Qualifications: Experience in business travel and strong Sabre knowledge required.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting on behalf of a growing global travel business who are looking to expand their support services team with an experienced Business Travel Support Specialist. This is a fully remote role within a fast-paced business travel environment, focused on the operational and behind-the-scenes side of corporate travel, supporting bookings made through modern online systems and booking technology. It is a fantastic opportunity for someone who enjoys the technical side of business travel, problem solving, ticketing and ensuring bookings run smoothly from start to finish.
What will I be doing?
- Monitoring and managing booking queues within Sabre and internal systems
- Resolving ticketing issues, booking errors and schedule changes
- Supporting with refunds, voids and unused ticket management
- Quality checking bookings and ensuring issues are resolved quickly and accurately
- Supporting the smooth processing and quality control of bookings made through online booking systems
- Investigating and resolving operational problems before they impact travellers
- Escalating more complex or VIP issues to the appropriate teams where needed
- Working closely with wider operations and support teams within a global environment
- Maintaining accurate records and working within agreed service levels
What experience do I need?
- Previous experience within a Business Travel/TMC environment
- Strong Sabre knowledge is essential
- Experience working with queues, ticketing, reissues, refunds or operational support
- Strong attention to detail and a highly organised approach
- Comfortable working independently within a remote role
- Confident managing multiple tasks within a fast-paced environment
- Experience using online booking systems or travel technology would be beneficial
- A proactive mindset with strong problem-solving skills
What else do I need to know?
- Fully remote role based in the UK
- Working hours are Monday to Friday, 9:00am – 5:30pm
- One weekend day required every 6 weeks with a day off in lieu during the week
- Excellent salary package
- 25 days holiday plus bank holidays
- Opportunity to join a growing international travel business
- Working within a supportive and collaborative global team
Business Travel Support Specialist in Stoke-on-Trent employer: Rockpool Recruitment
Join a dynamic and expanding global travel business as a Business Travel Support Specialist, where you will thrive in a fully remote role that offers flexibility and work-life balance. With a strong focus on employee growth, you will benefit from a supportive and collaborative team environment, competitive salary, and generous holiday allowance, making it an ideal place for those passionate about the technical side of business travel. Embrace the opportunity to develop your skills in a fast-paced setting while contributing to seamless travel experiences for corporate clients.
StudySmarter Expert Advice🤫
We think this is how you could land Business Travel Support Specialist in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant industry groups. A friendly chat can give you insights into the company culture and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to business travel support. Think about how your experience with Sabre and ticketing can shine through in your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Business Travel Support Specialist in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the business travel sector, especially with Sabre and online booking systems. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled ticketing issues or booking errors in the past. We love a proactive mindset, so let us know how you’ve resolved operational problems before they became a headache!
Be Detail-Oriented:Since attention to detail is key in this role, make sure your application is free from typos and clearly structured. We appreciate a well-organised application that reflects your ability to manage multiple tasks smoothly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Rockpool Recruitment
✨Know Your Systems
Familiarise yourself with Sabre and any other booking systems mentioned in the job description. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Showcase Problem-Solving Skills
Prepare examples of how you've resolved ticketing issues or booking errors in the past. Highlighting your proactive mindset and ability to troubleshoot will impress interviewers looking for someone who can handle operational challenges.
✨Demonstrate Attention to Detail
Since this role requires a high level of organisation, be ready to discuss how you ensure accuracy in your work. You might want to mention specific strategies you use to maintain quality control in bookings.
✨Emphasise Remote Work Experience
As this is a fully remote position, share your experiences working independently. Talk about how you manage your time and stay productive in a fast-paced environment, which will reassure them that you can thrive in their setup.
