Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Book and manage accommodation for high net worth clients in a dynamic environment.
- Company: Join a market leader known for exceptional customer service in the travel industry.
- Benefits: Enjoy a supportive team atmosphere and flexible working hours, Monday to Friday.
- Why this job: Perfect for travel enthusiasts who thrive in a fast-paced, rewarding role.
- Qualifications: Experience in travel booking, excellent communication skills, and a keen eye for detail required.
- Other info: This is a permanent, office-based role located in North West London.
The predicted salary is between 28800 - 43200 £ per year.
This is an exciting opportunity for an experienced Reservations Agent to join a dynamic business within a niche market, which provides accommodation for high net worth individuals. The business has been built on reputation, ethos and a passion for delivering an exceptionally high level of customer service; they are truly market leaders within their specialist field.
What will I be doing?
Whilst the core part of this role is booking accommodation, it offers a great deal of variety and no two days are the same. Whether you are arranging hotels, bespoke accommodation, or managing existing bookings, you’ll need to be resourceful, have the ability to multi-task and must be able to react quickly and effectively and meet demanding and often changing deadlines. The position is challenging as well as fun and requires a self-motivated and ambitious individual with a desire to succeed.
What experience do I need?
- Experience within the travel industry is essential, ideally with experience of researching and securing accommodation for business and leisure trips
- Excellent at building relationships and rapport
- A problem solver with the ability to follow through tasks and responsibilities to ensure positive outcomes
- Great communication skills and an excellent telephone manner
- Excellent eye for detail and accuracy
- A team player who can engage effectively across all levels of a business
- Highly motivated and well-organised
- Good knowledge of Microsoft Office, particularly Excel
What else do I need to know?
This role is part of a dynamic and supportive team and requires a high degree of flexibility and an ability to deal with change, growth and pressurised deadlines. It is the ideal opportunity for someone who is passionate about travel, and who always strives to deliver the best possible service to customers and clients. The role is based in North West London on a permanent basis and is fully office based. The hours are Monday - Friday on a shift basis between 9am and 6.30pm.
Reservations Specialist employer: Rockpool Recruitment
Contact Detail:
Rockpool Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Specialist
✨Tip Number 1
Familiarise yourself with the luxury travel market. Research high-end accommodation options and understand what high net worth individuals expect from their travel experiences. This knowledge will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since excellent telephone manner is crucial for this role, consider role-playing scenarios with friends or family to enhance your confidence and clarity.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you successfully managed challenging situations in a fast-paced environment. This will demonstrate your resourcefulness and ability to handle pressure.
✨Tip Number 4
Network within the travel industry. Attend events or join online forums related to luxury travel to connect with professionals who can provide insights or even referrals. Building relationships can be key to landing this type of role.
We think you need these skills to ace Reservations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry, particularly any roles that involved booking accommodation or managing reservations. Use specific examples to demonstrate your skills in customer service and problem-solving.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and customer service. Mention your ability to handle multiple tasks and meet deadlines, as well as your experience in building relationships with clients. Make it personal and engaging to stand out.
Showcase Your Skills: Highlight your proficiency in Microsoft Office, especially Excel, as well as your attention to detail and organisational skills. Provide examples of how you've successfully managed bookings or resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Reservations Specialist.
How to prepare for a job interview at Rockpool Recruitment
✨Showcase Your Travel Industry Knowledge
Make sure to highlight your experience in the travel industry during the interview. Be prepared to discuss specific examples of how you've successfully arranged accommodation for both business and leisure trips, as this will demonstrate your understanding of the role.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've encountered challenges in previous roles and how you resolved them. This is crucial for a Reservations Specialist, as the ability to think on your feet and find solutions quickly is key to success.
✨Emphasise Communication Skills
Since excellent communication is vital for this position, practice articulating your thoughts clearly and confidently. You might also want to prepare for questions that assess your telephone manner and how you build rapport with clients.
✨Highlight Attention to Detail
Be ready to discuss how you ensure accuracy in your work. You could mention specific tools or methods you use to maintain high standards, especially when managing bookings and handling multiple tasks simultaneously.
