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For Companies At a Glance
- Tasks: Book and manage accommodation for high net worth clients in a dynamic environment.
- Company: Join a market leader known for exceptional customer service in the travel industry.
- Benefits: Enjoy a supportive team atmosphere and flexible working hours, Monday to Friday.
- Why this job: Perfect for travel enthusiasts who thrive in a fast-paced, rewarding role.
- Qualifications: Experience in travel, strong communication skills, and proficiency in Microsoft Office required.
- Other info: This is a permanent, office-based position located in North West London.
The predicted salary is between 28800 - 43200 £ per year.
This is an exciting opportunity for an experienced Reservations Agent to join a dynamic business within a niche market, which provides accommodation for high net worth individuals. The business has been built on reputation, ethos and a passion for delivering an exceptionally high level of customer service; they are truly market leaders within their specialist field.
Whilst the core part of this role is booking accommodation, it offers a great deal of variety and no two days are the same. Whether you are arranging hotels, bespoke accommodation, or managing existing bookings, you’ll need to be resourceful, have the ability to multi-task and must be able to react quickly and effectively and meet demanding and often changing deadlines. The position is challenging as well as fun and requires a self-motivated and ambitious individual with a desire to succeed.
What experience do I need?
- Experience within the travel industry is essential, ideally with experience of researching and securing accommodation for business and leisure trips
- Excellent at building relationships and rapport
- A problem solver with the ability to follow through tasks and responsibilities to ensure positive outcomes
- Great communication skills and an excellent telephone manner
- Excellent eye for detail and accuracy
- A team player who can engage effectively across all levels of a business
- Highly motivated and well-organised
- Good knowledge of Microsoft Office, particularly Excel
What else do I need to know?
This role is part of a dynamic and supportive team and requires a high degree of flexibility and an ability to deal with change, growth and pressurised deadlines. It is the ideal opportunity for someone who is passionate about travel, and who always strives to deliver the best possible service to customers and clients. The role is based in North West London on a permanent basis and is fully office based. The hours are Monday - Friday on a shift basis between 9am and 6.30pm.
Locations
Reservations Specialist employer: Rockpool Recruitment
Contact Detail:
Rockpool Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Specialist
✨Tip Number 1
Familiarise yourself with the luxury travel market. Research high-end accommodation options and understand what high net worth individuals expect from their travel experiences. This knowledge will help you stand out during conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since excellent telephone manner is crucial for this role, consider role-playing scenarios with friends or family to enhance your confidence and clarity.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you successfully managed challenging situations. Be ready to discuss these during any informal chats or interviews.
✨Tip Number 4
Network within the travel industry. Attend events or join online forums related to luxury travel. Building connections can provide insights and potentially lead to referrals for the Reservations Specialist position.
We think you need these skills to ace Reservations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry, particularly any roles that involved booking accommodation or managing reservations. Use specific examples to demonstrate your skills in customer service and problem-solving.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and customer service. Mention how your previous experiences align with the responsibilities of the Reservations Specialist role, and showcase your ability to handle high-pressure situations.
Highlight Key Skills: Emphasise your communication skills, attention to detail, and proficiency in Microsoft Office, especially Excel. Provide examples of how you've successfully built relationships and managed multiple tasks in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Rockpool Recruitment
✨Showcase Your Travel Industry Experience
Make sure to highlight your previous experience in the travel industry during the interview. Discuss specific examples of how you've successfully arranged accommodation for both business and leisure trips, as this will demonstrate your understanding of the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to solve problems quickly and effectively. The interviewer will be looking for your ability to handle unexpected changes and meet tight deadlines, so have a few examples ready that showcase your resourcefulness.
✨Emphasise Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you build relationships with clients and colleagues, as well as your approach to maintaining a professional telephone manner.
✨Highlight Attention to Detail
Given the importance of accuracy in booking accommodations, be ready to provide examples of how you've ensured attention to detail in your previous roles. This could include double-checking bookings or managing complex itineraries, which will show your commitment to delivering high-quality service.
