Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Book and manage accommodation for high net worth clients in a dynamic environment.
- Company: Join a market leader known for exceptional customer service in the travel industry.
- Benefits: Enjoy a supportive team atmosphere and flexible working hours, Monday to Friday.
- Why this job: Perfect for travel enthusiasts who thrive in a fast-paced, rewarding role.
- Qualifications: Experience in travel booking, excellent communication skills, and a keen eye for detail required.
- Other info: This is a permanent, office-based role located in North West London.
The predicted salary is between 28800 - 43200 £ per year.
This is an exciting opportunity for an experienced Reservations Agent to join a dynamic business within a niche market, which provides accommodation for high net worth individuals. The business has been built on reputation, ethos and a passion for delivering an exceptionally high level of customer service; they are truly market leaders within their specialist field.
What will I be doing?
Whilst the core part of this role is booking accommodation, it offers a great deal of variety and no two days are the same. Whether you are arranging hotels, bespoke accommodation, or managing existing bookings, you’ll need to be resourceful, have the ability to multi-task and must be able to react quickly and effectively and meet demanding and often changing deadlines. The position is challenging as well as fun and requires a self-motivated and ambitious individual with a desire to succeed.
What experience do I need?
- Experience within the travel industry is essential, ideally with experience of researching and securing accommodation for business and leisure trips
- Excellent at building relationships and rapport
- A problem solver with the ability to follow through tasks and responsibilities to ensure positive outcomes
- Great communication skills and an excellent telephone manner
- Excellent eye for detail and accuracy
- A team player who can engage effectively across all levels of a business
- Highly motivated and well-organised
- Good knowledge of Microsoft Office, particularly Excel
What else do I need to know?
This role is part of a dynamic and supportive team and requires a high degree of flexibility and an ability to deal with change, growth and pressurised deadlines. It is the ideal opportunity for someone who is passionate about travel, and who always strives to deliver the best possible service to customers and clients. The role is based in North West London on a permanent basis and is fully office based. The hours are Monday - Friday on a shift basis between 9am and 6.30pm.
Reservations Specialist employer: Rockpool Recruitment
Contact Detail:
Rockpool Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Specialist
✨Tip Number 1
Familiarise yourself with the luxury travel market. Understanding the specific needs and preferences of high net worth individuals will give you an edge in conversations and interviews, showcasing your commitment to providing exceptional service.
✨Tip Number 2
Brush up on your problem-solving skills. Prepare examples of how you've successfully handled challenging situations in previous roles, especially in fast-paced environments, as this will demonstrate your ability to thrive under pressure.
✨Tip Number 3
Network within the travel industry. Attend events or join online forums where you can connect with professionals in the field. This could lead to valuable insights and potentially even referrals for the Reservations Specialist role.
✨Tip Number 4
Showcase your attention to detail. During any interactions, whether it's a phone call or an informal chat, highlight your meticulous nature and how it has positively impacted your previous work, particularly in managing bookings and client relationships.
We think you need these skills to ace Reservations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry, particularly any roles that involved booking accommodation or customer service. Use specific examples to demonstrate your skills in building relationships and problem-solving.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and customer service. Mention how your previous experiences align with the responsibilities of a Reservations Specialist and showcase your ability to handle changing deadlines and multi-tasking.
Highlight Key Skills: Emphasise your communication skills, attention to detail, and proficiency in Microsoft Office, especially Excel. These are crucial for the role, so provide examples of how you've used these skills in past positions.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work with high net worth individuals and your commitment to delivering exceptional customer service. This can set you apart from other candidates who may not express the same level of enthusiasm.
How to prepare for a job interview at Rockpool Recruitment
✨Showcase Your Travel Industry Experience
Make sure to highlight your previous experience in the travel industry during the interview. Discuss specific examples of how you've successfully arranged accommodation for both business and leisure trips, as this will demonstrate your understanding of the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to solve problems quickly and effectively. The interviewer will be looking for your ability to handle unexpected changes and meet tight deadlines, so share relevant experiences that showcase your resourcefulness.
✨Emphasise Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. Be ready to explain how you've built relationships with clients or colleagues in the past, as this will show your ability to engage effectively across all levels.
✨Highlight Attention to Detail
Given the importance of accuracy in booking accommodations, be prepared to discuss how you ensure attention to detail in your work. You might want to mention any tools or methods you use to maintain high standards, especially when managing multiple bookings.
