At a Glance
- Tasks: Provide overnight support for VIP travellers facing urgent travel issues.
- Company: Established corporate travel business with a focus on exceptional service.
- Benefits: Flexible remote work, minimal active hours, and competitive pay structure.
- Other info: Ideal for those seeking flexibility while delivering top-notch customer care.
- Why this job: Make a real difference by solving urgent travel problems for high-profile clients.
- Qualifications: Experience in corporate travel and strong Sabre knowledge required.
The predicted salary is between 30000 - 40000 € per year.
We are recruiting on behalf of a well-established corporate travel business who are looking for an experienced Out of Hours Business Travel Consultant to provide overnight emergency support to VIP travellers. This is a slightly different type of out of hours role. You will not be expected to sit at your desk throughout the night taking continuous calls. Instead, you will be on-call to support clients if urgent travel issues arise overnight. Most calls tend to involve high-profile travellers, senior executives or VIP clients who need urgent assistance with flight changes, disruptions, rebooking or emergency travel arrangements whilst travelling internationally. The role would suit someone experienced within corporate travel who enjoys solving problems, stays calm under pressure and genuinely cares about delivering exceptional service when clients need help most.
What will I be doing?
- Providing overnight emergency support to corporate travel clients
- Handling urgent flight changes, cancellations and rebooking requests
- Supporting VIP travellers and senior executives with time-sensitive travel issues
- Managing bookings and amendments using Sabre
- Acting quickly and calmly during travel disruption situations
- Being available on-call overnight across the agreed shifts
- Delivering a high level of customer care and reassurance during stressful situations
What experience do I need?
- Previous experience within corporate/business travel is essential
- Strong Sabre knowledge is absolutely essential – unfortunately no other GDS can be considered
- Experience dealing with complex flight changes, ticketing and reissues
- Calm, professional and confident handling urgent situations
- Excellent communication and customer service skills
- Someone reliable, trustworthy and comfortable working independently
- Experience supporting VIP or high-profile travellers would be highly desirable
What else do I need to know?
- Remote role
- Overnight on-call coverage approximately 8pm – 5am/6am, with some flexibility to be discussed
- You will only be required to actively work when support calls come through
- On average, this may only involve a small number of calls per week, however overnight availability is required throughout the agreed shifts
- Fantastic opportunity for an experienced business travel consultant looking for flexibility
- Full details of payment structure and shift patterns will be discussed directly with shortlisted candidates
Out of Hours Business Travel Consultant in Portsmouth employer: Rockpool Recruitment
Join a well-established corporate travel business that values flexibility and exceptional service. As an Out of Hours Business Travel Consultant, you will enjoy a unique work culture that prioritises employee well-being while providing vital support to VIP travellers during critical situations. With opportunities for professional growth and the chance to work remotely, this role is perfect for those who thrive under pressure and are passionate about delivering outstanding customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Out of Hours Business Travel Consultant in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who have experience with corporate travel. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those tricky interview questions! Think about scenarios where you had to handle urgent travel issues or support VIP clients. We want you to showcase your problem-solving skills and calmness under pressure.
✨Tip Number 3
Don’t forget to brush up on your Sabre skills! Since it’s essential for this role, being confident in using it will definitely give you an edge. Maybe even do a quick refresher course if you need it!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Out of Hours Business Travel Consultant in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in corporate travel and your strong Sabre knowledge. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities and customer service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Out of Hours Business Travel Consultant role. Share specific examples of how you've handled urgent travel situations in the past and how you stay calm under pressure.
Showcase Your Availability:Since this role involves being on-call overnight, make sure to mention your flexibility and availability in your application. We need someone who can commit to the agreed shifts, so let us know how you can fit into our schedule!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Rockpool Recruitment
✨Know Your Sabre Inside Out
Since strong Sabre knowledge is essential for this role, make sure you brush up on all its features and functionalities. Familiarise yourself with common issues that arise during travel and how to resolve them using Sabre, so you can demonstrate your expertise during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully handled urgent travel issues, especially for VIP clients. Highlight how you remained calm under pressure and the steps you took to ensure a smooth resolution. This will show your potential employer that you can handle the demands of the role.
✨Emphasise Your Customer Service Approach
This role requires delivering exceptional service, especially in stressful situations. Be ready to discuss your customer service philosophy and provide specific instances where you've gone above and beyond for clients. This will help convey your commitment to client satisfaction.
✨Understand the Role's Flexibility
Since this is an on-call position, be prepared to discuss your availability and how you plan to manage your time effectively. Show that you understand the nature of the role and are comfortable with the flexibility it offers, which will reassure the interviewer of your commitment.
