At a Glance
- Tasks: Manage bookings and resolve issues in a fast-paced business travel environment.
- Company: Join a growing global travel business with a supportive team culture.
- Benefits: Excellent salary, 25 days holiday, and remote work flexibility.
- Other info: Work independently while collaborating with a global team.
- Why this job: Be part of a dynamic team and make travel smoother for corporate clients.
- Qualifications: Experience in business travel and strong Sabre knowledge required.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting on behalf of a growing global travel business who are looking to expand their support services team with an experienced Business Travel Support Specialist. This is a fully remote role within a fast-paced business travel environment, focused on the operational and behind-the-scenes side of corporate travel, supporting bookings made through modern online systems and booking technology. It is a fantastic opportunity for someone who enjoys the technical side of business travel, problem solving, ticketing and ensuring bookings run smoothly from start to finish.
What will I be doing?
- Monitoring and managing booking queues within Sabre and internal systems
- Resolving ticketing issues, booking errors and schedule changes
- Supporting with refunds, voids and unused ticket management
- Quality checking bookings and ensuring issues are resolved quickly and accurately
- Supporting the smooth processing and quality control of bookings made through online booking systems
- Investigating and resolving operational problems before they impact travellers
- Escalating more complex or VIP issues to the appropriate teams where needed
- Working closely with wider operations and support teams within a global environment
- Maintaining accurate records and working within agreed service levels
What experience do I need?
- Previous experience within a Business Travel/TMC environment
- Strong Sabre knowledge is essential
- Experience working with queues, ticketing, reissues, refunds or operational support
- Strong attention to detail and a highly organised approach
- Comfortable working independently within a remote role
- Confident managing multiple tasks within a fast-paced environment
- Experience using online booking systems or travel technology would be beneficial
- A proactive mindset with strong problem-solving skills
What else do I need to know?
- Fully remote role based in the UK
- Working hours are Monday to Friday, 9:00am – 5:30pm
- One weekend day required every 6 weeks with a day off in lieu during the week
- Excellent salary package
- 25 days holiday plus bank holidays
- Opportunity to join a growing international travel business
- Working within a supportive and collaborative global team
Business Travel Support Specialist in Oxford employer: Rockpool Recruitment
Join a dynamic and expanding global travel business as a Business Travel Support Specialist, where you will thrive in a fully remote role that offers flexibility and work-life balance. Enjoy an excellent salary package, 25 days of holiday plus bank holidays, and the chance to be part of a supportive and collaborative team dedicated to delivering exceptional service in the fast-paced world of corporate travel. With opportunities for professional growth and development, this is an ideal environment for those who are passionate about travel technology and problem-solving.
StudySmarter Expert Advice🤫
We think this is how you could land Business Travel Support Specialist in Oxford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. A friendly chat can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to business travel support. Think about how your experience with Sabre and ticketing can shine through in your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Business Travel Support Specialist in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Travel Support Specialist role. Highlight your experience with Sabre and any relevant ticketing or operational support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about business travel and how your problem-solving skills can help us. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so show us you’re one of them!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to the right team. Plus, we love seeing applications come in directly!
How to prepare for a job interview at Rockpool Recruitment
✨Know Your Systems
Familiarise yourself with Sabre and any other booking systems mentioned in the job description. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Showcase Problem-Solving Skills
Prepare examples of how you've resolved ticketing issues or booking errors in the past. Highlighting your proactive mindset and ability to troubleshoot will impress interviewers looking for someone who can handle operational challenges.
✨Demonstrate Attention to Detail
Since this role requires a high level of organisation, be ready to discuss how you ensure accuracy in your work. You might want to mention specific strategies you use to maintain quality control in bookings.
✨Emphasise Remote Work Experience
As this is a fully remote position, share your experiences of working independently. Talk about how you manage your time and stay productive in a fast-paced environment, which will reassure them that you can thrive in their setup.
