At a Glance
- Tasks: Support corporate travellers with booking queries and manage complex itineraries.
- Company: Join a growing travel business with a dynamic remote team.
- Benefits: Excellent salary, 25 days holiday, and flexible working hours.
- Other info: Work remotely with opportunities for career growth and a supportive team culture.
- Why this job: Combine your travel expertise with operational support in a fast-paced environment.
- Qualifications: 5+ years in Business Travel, strong Sabre knowledge, and excellent customer service skills.
The predicted salary is between 40000 - 50000 € per year.
We are recruiting on behalf of a growing travel business who are looking to expand their operations team with the addition of experienced Business Travel Operations Agents. This is a fully remote role supporting corporate travellers within a fast-paced and evolving business travel environment, assisting clients who are booking through online systems and booking tools.
This is a fantastic opportunity for someone who enjoys combining traditional business travel skills with a varied operational support role.
Business Travel Operations Agent – what will I be doing?- Supporting corporate travellers with booking queries via phone, email and live chat
- Managing more complex or offline bookings using Sabre, including amendments, reissues and troubleshooting
- Acting as a key point of contact for booking support and general travel assistance
- Assisting clients who are booking through online systems, stepping in when additional support is needed
- Working across multiple channels within a busy operational environment
- Supporting wider operational and administrative processes where required
- Maintaining accurate records and working within agreed service levels
- Assisting with queue management, refunds and general booking administration
- Previous experience within a Business Travel/TMC environment, ideally 5+ years
- Strong Sabre knowledge is essential
- Comfortable working across calls, live chat and email support
- Confident managing complex itineraries, changes and problem solving
- Able to prioritise workload and work independently in a remote role
- Experience using online booking tools or corporate travel technology would be beneficial
- A proactive and organised approach with excellent customer service skills
- Fully remote role based in the UK
- Working hours are Monday to Friday, 2pm - 10pm
- One weekend day required every 6 weeks with a day off in lieu during the week
- Excellent salary package
- 25 days holiday plus bank holidays
- Opportunity to join a growing and forward-thinking travel business
Business Travel Consultant 2pm-10pm in Nottingham employer: Rockpool Recruitment
Join a dynamic and forward-thinking travel business that values your expertise as a Business Travel Consultant. With a fully remote working environment, you will enjoy a competitive salary, 25 days of holiday plus bank holidays, and the chance to grow within a supportive team that prioritises employee development. This role offers a unique opportunity to blend traditional travel skills with innovative operational support in a fast-paced setting, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Business Travel Consultant 2pm-10pm in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who have experience with business travel. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your Sabre skills! If you’ve got strong knowledge of Sabre, make sure to highlight that in conversations. Practise discussing how you've used it in past roles to solve complex booking issues.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your interest in the company’s operations and how you can contribute. This not only demonstrates your enthusiasm but also helps you stand out from the crowd.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. It shows initiative and gives you a better chance of landing that interview.
We think you need these skills to ace Business Travel Consultant 2pm-10pm in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your Sabre knowledge and any relevant business travel experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Business Travel Operations Agent role. Share specific examples of how you've tackled complex bookings or provided excellent customer service.
Show Off Your Communication Skills:Since you'll be supporting corporate travellers via phone, email, and live chat, make sure your written application showcases your communication skills. Keep it clear, concise, and professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Rockpool Recruitment
✨Know Your Sabre Inside Out
Since strong Sabre knowledge is essential for this role, make sure you brush up on your skills before the interview. Familiarise yourself with common booking scenarios and troubleshooting techniques, as you might be asked to demonstrate your expertise during the conversation.
✨Show Off Your Customer Service Skills
This position requires excellent customer service abilities, so be prepared to share specific examples of how you've handled complex queries or difficult clients in the past. Highlight your proactive approach and how you’ve gone the extra mile to ensure client satisfaction.
✨Demonstrate Your Problem-Solving Skills
In a fast-paced environment, being able to think on your feet is crucial. Prepare to discuss situations where you successfully managed complex itineraries or resolved booking issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Familiarise Yourself with Online Booking Tools
While Sabre is key, having a good grasp of other online booking tools will set you apart. Research the latest technologies used in corporate travel and be ready to discuss how you’ve utilised these tools in your previous roles to enhance efficiency and support clients.
