At a Glance
- Tasks: Manage urgent travel arrangements for medical repatriation cases worldwide.
- Company: Well-established travel company specialising in emergency repatriation travel.
- Benefits: Flexible working options, full-time and part-time roles available.
- Other info: Initial training provided, with no two nights ever the same.
- Why this job: Make a real difference during challenging times for people in need.
- Qualifications: Previous travel industry experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting on behalf of a well-established travel company specialising in emergency repatriation travel. This is a genuinely rewarding opportunity where you’ll be helping people during some of the most difficult moments of their lives.
Working as part of a supportive 24-hour operations team, you’ll manage urgent travel arrangements for passengers needing to return home following medical emergencies abroad. This role would suit somebody calm under pressure who enjoys problem solving and making a real difference. Both full-time and part-time applications will be considered.
What will I be doing?- Managing urgent travel arrangements for medical repatriation cases worldwide
- Booking flights, accommodation and other travel services quickly and accurately
- Handling sensitive situations with empathy, professionalism and urgency
- Managing cases from enquiry through to final booking
- Working closely with colleagues within a 24-hour operation
- Previous travel industry experience is essential
- Galileo or Amadeus experience would be highly beneficial
- Excellent attention to detail and organisational skills
- A calm, practical and solutions-focused approach
- Strong communication skills and a confident telephone manner
- The ability to work independently overnight
- Initial training will take place in the Hampshire office and is expected to last approximately two weeks on day shifts before transitioning onto nights
- Current shift patterns are: Monday to Friday: 22:00 – 08:00; Saturday & Sunday: 21:00 – 08:00
- Flexible working options are available, and both full-time and part-time applicants will be considered
- A rare opportunity to join a company where the work is meaningful and no two nights are ever the same
Nights Repatriation Consultant in Norwich employer: Rockpool Recruitment
Join a well-established travel company that offers a genuinely rewarding opportunity as a Nights Repatriation Consultant, where you will make a real difference in people's lives during their most challenging moments. With a supportive 24-hour operations team, flexible working options, and a focus on employee growth, this role not only allows you to utilise your travel industry experience but also provides a unique chance to work in a dynamic environment where no two nights are ever the same.
StudySmarter Expert Advice🤫
We think this is how you could land Nights Repatriation Consultant in Norwich
✨Tip Number 1
Network like a pro! Reach out to your contacts in the travel industry and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you directly to a hiring manager.
✨Tip Number 2
Prepare for those interviews by practising common questions related to emergency repatriation. Think about how you'd handle sensitive situations and showcase your problem-solving skills. We want to see that calm, practical approach in action!
✨Tip Number 3
Don’t forget to highlight your travel industry experience when chatting with potential employers. If you've worked with systems like Galileo or Amadeus, make sure to mention it! It’s all about showing how you can hit the ground running.
✨Tip Number 4
Apply through our website for the best chance of landing that role! We love seeing applications come directly from candidates who are genuinely interested in making a difference in the travel industry.
We think you need these skills to ace Nights Repatriation Consultant in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your travel industry experience and any relevant skills, like using Galileo or Amadeus. We want to see how your background fits with the role of a Nights Repatriation Consultant.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you’re passionate about helping people in tough situations and how your calm, solutions-focused approach makes you a great fit for our team.
Showcase Your Communication Skills:Since this role involves handling sensitive situations, it’s important to demonstrate your strong communication skills. Use examples in your application that show how you’ve effectively communicated in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Rockpool Recruitment
✨Know Your Stuff
Make sure you brush up on your travel industry knowledge, especially around emergency repatriation. Familiarise yourself with the processes involved and any relevant systems like Galileo or Amadeus. This will show that you're serious about the role and ready to hit the ground running.
✨Stay Calm Under Pressure
Since this role involves handling sensitive situations, practice how you would respond to high-pressure scenarios. Think of examples from your past experience where you’ve successfully managed urgent travel arrangements or dealt with difficult customers. This will demonstrate your ability to stay composed when it matters most.
✨Show Empathy and Professionalism
During the interview, convey your understanding of the emotional weight of the job. Share stories that highlight your ability to handle sensitive situations with care and professionalism. This will help the interviewers see that you can connect with clients during their toughest times.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s operations and team dynamics. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to learn more about what makes working there unique.
