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- Tasks: Support corporate travellers with booking queries and manage complex itineraries.
- Company: A growing travel business offering a dynamic remote work environment.
- Benefits: Excellent salary, 25 days holiday, and flexible working hours.
- Other info: Fully remote role with opportunities for career growth and development.
- Why this job: Join a forward-thinking team and make a real impact in the travel industry.
- Qualifications: 5+ years in Business Travel, strong Sabre knowledge, and excellent customer service skills.
The predicted salary is between 40000 - 50000 £ per year.
We are recruiting on behalf of a growing travel business who are looking to expand their operations team with the addition of experienced Business Travel Operations Agents. This is a fully remote role supporting corporate travellers within a fast-paced and evolving business travel environment, assisting clients who are booking through online systems and booking tools.
This is a fantastic opportunity for someone who enjoys combining traditional business travel skills with a varied operational support role.
Business Travel Operations Agent – what will I be doing?- Supporting corporate travellers with booking queries via phone, email and live chat
- Managing more complex or offline bookings using Sabre, including amendments, reissues and troubleshooting
- Acting as a key point of contact for booking support and general travel assistance
- Assisting clients who are booking through online systems, stepping in when additional support is needed
- Working across multiple channels within a busy operational environment
- Supporting wider operational and administrative processes where required
- Maintaining accurate records and working within agreed service levels
- Assisting with queue management, refunds and general booking administration
- Previous experience within a Business Travel/TMC environment, ideally 5+ years
- Strong Sabre knowledge is essential
- Comfortable working across calls, live chat and email support
- Confident managing complex itineraries, changes and problem solving
- Able to prioritise workload and work independently in a remote role
- Experience using online booking tools or corporate travel technology would be beneficial
- A proactive and organised approach with excellent customer service skills
- Fully remote role based in the UK
- Working hours are Monday to Friday, 2pm - 10pm
- One weekend day required every 6 weeks with a day off in lieu during the week
- Excellent salary package
- 25 days holiday plus bank holidays
- Opportunity to join a growing and forward-thinking travel business
Business Travel Consultant 2pm-10pm in Norwich employer: Rockpool Recruitment
Contact Detail:
Rockpool Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant 2pm-10pm in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who have experience with business travel. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your Sabre skills! If you’ve got strong knowledge of Sabre, make sure to highlight that in conversations. Be ready to discuss specific scenarios where you’ve used it to solve problems or streamline bookings.
✨Tip Number 3
Practice makes perfect! Prepare for potential interviews by role-playing common booking scenarios. This will help you feel confident when discussing how you manage complex itineraries and provide top-notch customer service.
✨Tip Number 4
Apply through our website! We’re always on the lookout for talented individuals like you. By applying directly, you’ll ensure your application gets the attention it deserves and you might just land that dream job with us!
We think you need these skills to ace Business Travel Consultant 2pm-10pm in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your Sabre knowledge and any relevant business travel experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Business Travel Operations Agent role. Share specific examples of how you've tackled complex bookings or provided excellent customer service.
Show Off Your Communication Skills: Since you'll be supporting corporate travellers via phone, email, and live chat, make sure your written application showcases your communication skills. Keep it clear, concise, and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Rockpool Recruitment
✨Know Your Sabre Inside Out
Since strong Sabre knowledge is essential for this role, make sure you brush up on your skills. Familiarise yourself with common booking processes, amendments, and troubleshooting techniques. Being able to demonstrate your expertise during the interview will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
This position requires excellent customer service skills, so be prepared to share examples of how you've successfully assisted clients in the past. Think about specific situations where you managed complex queries or resolved issues effectively, as this will highlight your ability to thrive in a fast-paced environment.
✨Prepare for Multi-Channel Support Questions
You'll be working across calls, live chat, and email support, so expect questions about your experience with these channels. Have examples ready that showcase your adaptability and efficiency in managing different communication methods, especially in a remote setting.
✨Demonstrate Your Organisational Skills
With the need to prioritise workload and work independently, it's crucial to convey your organisational abilities. Share strategies you've used in the past to manage your time effectively and keep track of multiple bookings or tasks, as this will reassure them that you can handle the demands of the role.