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- Tasks: Support corporate travellers with booking queries and manage complex itineraries.
- Company: Join a growing travel business with a dynamic remote team.
- Benefits: Excellent salary, 25 days holiday, and flexible working hours.
- Other info: Work remotely with opportunities for career growth in a forward-thinking environment.
- Why this job: Combine your passion for travel with a rewarding operational support role.
- Qualifications: 5+ years in Business Travel, strong Sabre knowledge, and excellent customer service skills.
The predicted salary is between 40000 - 50000 £ per year.
We are recruiting on behalf of a growing travel business who are looking to expand their operations team with the addition of experienced Business Travel Operations Agents. This is a fully remote role supporting corporate travellers within a fast-paced and evolving business travel environment, assisting clients who are booking through online systems and booking tools.
This is a fantastic opportunity for someone who enjoys combining traditional business travel skills with a varied operational support role.
Business Travel Operations Agent – what will I be doing?- Supporting corporate travellers with booking queries via phone, email and live chat
- Managing more complex or offline bookings using Sabre, including amendments, reissues and troubleshooting
- Acting as a key point of contact for booking support and general travel assistance
- Assisting clients who are booking through online systems, stepping in when additional support is needed
- Working across multiple channels within a busy operational environment
- Supporting wider operational and administrative processes where required
- Maintaining accurate records and working within agreed service levels
- Assisting with queue management, refunds and general booking administration
- Previous experience within a Business Travel/TMC environment, ideally 5+ years
- Strong Sabre knowledge is essential
- Comfortable working across calls, live chat and email support
- Confident managing complex itineraries, changes and problem solving
- Able to prioritise workload and work independently in a remote role
- Experience using online booking tools or corporate travel technology would be beneficial
- A proactive and organised approach with excellent customer service skills
- Fully remote role based in the UK
- Working hours are Monday to Friday, 2pm - 10pm
- One weekend day required every 6 weeks with a day off in lieu during the week
- Excellent salary package
- 25 days holiday plus bank holidays
- Opportunity to join a growing and forward-thinking travel business
Business Travel Consultant 2pm-10pm in Northampton employer: Rockpool Recruitment
Contact Detail:
Rockpool Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant 2pm-10pm in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who have experience with business travel. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for virtual interviews by practising common questions related to business travel operations. Make sure you can showcase your Sabre skills and problem-solving abilities, as these are key in this role.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance at landing that Business Travel Operations Agent role. We love seeing applications directly from motivated candidates who are ready to join our growing team!
We think you need these skills to ace Business Travel Consultant 2pm-10pm in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your Sabre knowledge and any relevant business travel experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled complex bookings or provided excellent customer service in the past.
Show Off Your Communication Skills: Since you'll be supporting clients via phone, email, and live chat, it's crucial to demonstrate your communication skills. Keep your application clear, concise, and professional – we love a well-written message!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Rockpool Recruitment
✨Know Your Sabre Inside Out
Since strong Sabre knowledge is essential for this role, make sure you brush up on your skills before the interview. Familiarise yourself with common booking scenarios and troubleshooting techniques, as you might be asked to demonstrate your expertise during the conversation.
✨Show Off Your Customer Service Skills
This position requires excellent customer service abilities, so be ready to share specific examples of how you've handled complex queries or difficult clients in the past. Highlight your proactive approach and how you’ve gone the extra mile to ensure client satisfaction.
✨Prepare for Remote Work Questions
As this is a fully remote role, expect questions about your ability to work independently and manage your time effectively. Think of examples that showcase your organisational skills and how you prioritise tasks in a busy environment.
✨Familiarise Yourself with Online Booking Tools
While Sabre is crucial, having experience with other online booking tools can set you apart. Research the latest technologies used in corporate travel and be prepared to discuss how you've utilised these tools to enhance your efficiency and support clients.