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- Tasks: Manage bookings, resolve ticketing issues, and ensure smooth travel operations.
- Company: Join a growing global travel business with a supportive team culture.
- Benefits: Competitive salary, 25 days holiday, and remote work flexibility.
- Other info: Fully remote role with excellent career growth opportunities.
- Why this job: Be part of an exciting travel industry and solve real-world problems.
- Qualifications: Experience in business travel and strong Sabre knowledge required.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting on behalf of a growing global travel business who are looking to expand their support services team with an experienced Business Travel Support Specialist. This is a fully remote role within a fast-paced business travel environment, focused on the operational and behind-the-scenes side of corporate travel, supporting bookings made through modern online systems and booking technology. It is a fantastic opportunity for someone who enjoys the technical side of business travel, problem solving, ticketing and ensuring bookings run smoothly from start to finish.
What will I be doing?
- Monitoring and managing booking queues within Sabre and internal systems
- Resolving ticketing issues, booking errors and schedule changes
- Supporting with refunds, voids and unused ticket management
- Quality checking bookings and ensuring issues are resolved quickly and accurately
- Supporting the smooth processing and quality control of bookings made through online booking systems
- Investigating and resolving operational problems before they impact travellers
- Escalating more complex or VIP issues to the appropriate teams where needed
- Working closely with wider operations and support teams within a global environment
- Maintaining accurate records and working within agreed service levels
What experience do I need?
- Previous experience within a Business Travel/TMC environment
- Strong Sabre knowledge is essential
- Experience working with queues, ticketing, reissues, refunds or operational support
- Strong attention to detail and a highly organised approach
- Comfortable working independently within a remote role
- Confident managing multiple tasks within a fast-paced environment
- Experience using online booking systems or travel technology would be beneficial
- A proactive mindset with strong problem-solving skills
What else do I need to know?
- Fully remote role based in the UK
- Working hours are Monday to Friday, 9:00am – 5:30pm
- One weekend day required every 6 weeks with a day off in lieu during the week
- Excellent salary package
- 25 days holiday plus bank holidays
- Opportunity to join a growing international travel business
- Working within a supportive and collaborative global team
Business Travel Support Specialist in Newport employer: Rockpool Recruitment
Contact Detail:
Rockpool Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Support Specialist in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your tech game on! Familiarise yourself with Sabre and other booking systems if you haven't already. Showing that you're comfortable with the tools of the trade will give you an edge during interviews.
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you've resolved issues in the past, especially in a fast-paced environment. Be ready to share these examples during interviews to showcase your proactive mindset.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to stand out from the crowd!
We think you need these skills to ace Business Travel Support Specialist in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the business travel sector, especially with Sabre and online booking systems. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your problem-solving skills can benefit our team. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail: In a fast-paced environment like ours, attention to detail is key. Make sure your application is free from typos and errors. A polished application shows us you care about quality and accuracy, which is exactly what we need!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other exciting opportunities we have!
How to prepare for a job interview at Rockpool Recruitment
✨Know Your Systems
Familiarise yourself with Sabre and any other booking systems mentioned in the job description. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved ticketing issues or booking errors in the past. This role is all about troubleshooting, so demonstrating your proactive mindset will impress the interviewers.
✨Highlight Your Attention to Detail
Since this position requires a strong focus on quality control, be ready to discuss how you ensure accuracy in your work. Mention specific strategies you use to maintain high standards in a fast-paced environment.
✨Emphasise Your Remote Work Experience
As this is a fully remote role, share your experiences of working independently. Talk about how you manage your time and stay organised while juggling multiple tasks, which is crucial for success in this position.