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- Tasks: Support corporate travellers with booking queries and manage complex itineraries.
- Company: A growing travel business offering a dynamic remote work environment.
- Benefits: Excellent salary, 25 days holiday, and flexible working hours.
- Other info: Fully remote role with opportunities for career growth and development.
- Why this job: Join a forward-thinking team and make a real impact in the travel industry.
- Qualifications: 5+ years in Business Travel, strong Sabre knowledge, and excellent customer service skills.
The predicted salary is between 40000 - 50000 £ per year.
We are recruiting on behalf of a growing travel business who are looking to expand their operations team with the addition of experienced Business Travel Operations Agents. This is a fully remote role supporting corporate travellers within a fast-paced and evolving business travel environment, assisting clients who are booking through online systems and booking tools.
This is a fantastic opportunity for someone who enjoys combining traditional business travel skills with a varied operational support role.
Business Travel Operations Agent – what will I be doing?- Supporting corporate travellers with booking queries via phone, email and live chat
- Managing more complex or offline bookings using Sabre, including amendments, reissues and troubleshooting
- Acting as a key point of contact for booking support and general travel assistance
- Assisting clients who are booking through online systems, stepping in when additional support is needed
- Working across multiple channels within a busy operational environment
- Supporting wider operational and administrative processes where required
- Maintaining accurate records and working within agreed service levels
- Assisting with queue management, refunds and general booking administration
- Previous experience within a Business Travel/TMC environment, ideally 5+ years
- Strong Sabre knowledge is essential
- Comfortable working across calls, live chat and email support
- Confident managing complex itineraries, changes and problem solving
- Able to prioritise workload and work independently in a remote role
- Experience using online booking tools or corporate travel technology would be beneficial
- A proactive and organised approach with excellent customer service skills
- Fully remote role based in the UK
- Working hours are Monday to Friday, 2pm - 10pm
- One weekend day required every 6 weeks with a day off in lieu during the week
- Excellent salary package
- 25 days holiday plus bank holidays
- Opportunity to join a growing and forward-thinking travel business
Business Travel Consultant 2pm-10pm in Newport employer: Rockpool Recruitment
Contact Detail:
Rockpool Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant 2pm-10pm in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who have experience with business travel. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your Sabre skills! If you’ve got strong knowledge of Sabre, make sure to highlight that in conversations. Share specific examples of how you've used it to solve complex booking issues – it’ll make you stand out!
✨Tip Number 3
Practice your customer service game! Since you'll be supporting corporate travellers, brush up on your communication skills. Role-play common scenarios with a friend to get comfortable handling queries via phone, email, and live chat.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. It shows initiative and gives you a better chance to shine in the process.
We think you need these skills to ace Business Travel Consultant 2pm-10pm in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your Sabre knowledge and any relevant business travel experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Business Travel Operations Agent role. Share specific examples of how you've tackled complex bookings or provided excellent customer service.
Show Off Your Communication Skills: Since you'll be supporting corporate travellers via phone, email, and live chat, make sure your written application showcases your communication skills. Keep it clear, concise, and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Rockpool Recruitment
✨Know Your Sabre Inside Out
Since strong Sabre knowledge is essential for this role, make sure you brush up on your skills. Familiarise yourself with common booking processes, amendments, and troubleshooting techniques. Being able to demonstrate your expertise during the interview will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
This position requires excellent customer service skills, so be prepared to share examples of how you've successfully assisted clients in the past. Think about specific situations where you went above and beyond to resolve a booking issue or provided exceptional support through calls, emails, or live chat.
✨Demonstrate Your Problem-Solving Abilities
In a fast-paced environment, being able to manage complex itineraries and changes is crucial. Prepare to discuss scenarios where you've had to troubleshoot issues or manage unexpected changes. Highlight your proactive approach and how you prioritised tasks to ensure client satisfaction.
✨Familiarise Yourself with Online Booking Tools
While Sabre is key, having experience with other online booking tools can set you apart. Research the tools commonly used in the industry and be ready to discuss your familiarity with them. This shows that you’re adaptable and can easily integrate into their operational processes.