At a Glance
- Tasks: Support corporate travel bookings and resolve ticketing issues in a fast-paced environment.
- Company: Join a growing global travel business with a collaborative culture.
- Benefits: Excellent salary, 25 days holiday, and remote work flexibility.
- Other info: Fully remote role with opportunities for growth in the travel industry.
- Why this job: Be part of a dynamic team and make travel smoother for clients.
- Qualifications: Experience in business travel and strong Sabre knowledge required.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting on behalf of a growing global travel business who are looking to expand their support services team with an experienced Business Travel Support Specialist. This is a fully remote role within a fast-paced business travel environment, focused on the operational and behind-the-scenes side of corporate travel, supporting bookings made through modern online systems and booking technology. It is a fantastic opportunity for someone who enjoys the technical side of business travel, problem solving, ticketing and ensuring bookings run smoothly from start to finish.
What will I be doing?
- Monitoring and managing booking queues within Sabre and internal systems
- Resolving ticketing issues, booking errors and schedule changes
- Supporting with refunds, voids and unused ticket management
- Quality checking bookings and ensuring issues are resolved quickly and accurately
- Supporting the smooth processing and quality control of bookings made through online booking systems
- Investigating and resolving operational problems before they impact travellers
- Escalating more complex or VIP issues to the appropriate teams where needed
- Working closely with wider operations and support teams within a global environment
- Maintaining accurate records and working within agreed service levels
What experience do I need?
- Previous experience within a Business Travel/TMC environment
- Strong Sabre knowledge is essential
- Experience working with queues, ticketing, reissues, refunds or operational support
- Strong attention to detail and a highly organised approach
- Comfortable working independently within a remote role
- Confident managing multiple tasks within a fast-paced environment
- Experience using online booking systems or travel technology would be beneficial
- A proactive mindset with strong problem-solving skills
What else do I need to know?
- Fully remote role based in the UK
- Working hours are Monday to Friday, 9:00am – 5:30pm
- One weekend day required every 6 weeks with a day off in lieu during the week
- Excellent salary package
- 25 days holiday plus bank holidays
- Opportunity to join a growing international travel business
- Working within a supportive and collaborative global team
Business Travel Support Specialist in Newcastle upon Tyne employer: Rockpool Recruitment
Join a dynamic and expanding global travel business as a Business Travel Support Specialist, where you will thrive in a fully remote role that offers flexibility and work-life balance. Enjoy an excellent salary package, 25 days of holiday plus bank holidays, and the chance to be part of a supportive and collaborative team dedicated to delivering exceptional service in the fast-paced world of corporate travel. With opportunities for professional growth and development, this is an ideal environment for those who are passionate about travel technology and problem-solving.
StudySmarter Expert Advice🤫
We think this is how you could land Business Travel Support Specialist in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves resolving ticketing issues and operational problems, think of examples from your past experiences where you've tackled challenges effectively. Be ready to share these during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Business Travel Support Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the business travel sector, especially with Sabre and online booking systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for problem-solving and detail how you've tackled challenges in previous roles. Let us know why you're excited about joining our team.
Showcase Your Organisational Skills:Since this role involves managing multiple tasks, give examples of how you've successfully juggled responsibilities in fast-paced environments. We love seeing candidates who can keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Rockpool Recruitment
✨Know Your Systems
Familiarise yourself with Sabre and any other booking systems mentioned in the job description. Being able to discuss your experience with these tools will show that you’re ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved ticketing issues or booking errors in the past. This role is all about troubleshooting, so demonstrating your proactive mindset will impress the interviewers.
✨Highlight Your Attention to Detail
Since this position requires a highly organised approach, be ready to discuss how you ensure accuracy in your work. Mention specific strategies you use to maintain quality control in bookings.
✨Emphasise Your Remote Work Experience
As this is a fully remote role, share your experiences of working independently. Talk about how you manage your time and stay productive in a fast-paced environment, which will reassure them that you can thrive in this setup.
