At a Glance
- Tasks: Provide overnight support for VIP travellers facing urgent travel issues.
- Company: Established corporate travel business with a focus on exceptional service.
- Benefits: Flexible remote work, minimal active hours, and competitive pay structure.
- Other info: Ideal for those seeking flexibility while delivering top-notch customer care.
- Why this job: Make a real difference for high-profile clients during critical travel moments.
- Qualifications: Experience in corporate travel and strong Sabre knowledge required.
The predicted salary is between 30000 - 40000 € per year.
We are recruiting on behalf of a well-established corporate travel business who are looking for an experienced Out of Hours Business Travel Consultant to provide overnight emergency support to VIP travellers. This is a slightly different type of out of hours role. You will not be expected to sit at your desk throughout the night taking continuous calls. Instead, you will be on-call to support clients if urgent travel issues arise overnight.
Most calls tend to involve high-profile travellers, senior executives or VIP clients who need urgent assistance with flight changes, disruptions, rebooking or emergency travel arrangements whilst travelling internationally. The role would suit someone experienced within corporate travel who enjoys solving problems, stays calm under pressure and genuinely cares about delivering exceptional service when clients need help most.
What will I be doing?
- Providing overnight emergency support to corporate travel clients
- Handling urgent flight changes, cancellations and rebooking requests
- Supporting VIP travellers and senior executives with time-sensitive travel issues
- Managing bookings and amendments using Sabre
- Acting quickly and calmly during travel disruption situations
- Being available on-call overnight across the agreed shifts
- Delivering a high level of customer care and reassurance during stressful situations
What experience do I need?
- Previous experience within corporate/business travel is essential
- Strong Sabre knowledge is absolutely essential – unfortunately no other GDS can be considered
- Experience dealing with complex flight changes, ticketing and reissues
- Calm, professional and confident handling urgent situations
- Excellent communication and customer service skills
- Someone reliable, trustworthy and comfortable working independently
- Experience supporting VIP or high-profile travellers would be highly desirable
What else do I need to know?
- Remote role
- Overnight on-call coverage approximately 8pm – 5am/6am, with some flexibility to be discussed
- You will only be required to actively work when support calls come through
- On average, this may only involve a small number of calls per week, however overnight availability is required throughout the agreed shifts
- Fantastic opportunity for an experienced business travel consultant looking for flexibility
- Full details of payment structure and shift patterns will be discussed directly with shortlisted candidates
Out of Hours Business Travel Consultant in Manchester employer: Rockpool Recruitment
Join a well-established corporate travel business that values flexibility and exceptional service. As an Out of Hours Business Travel Consultant, you will enjoy a supportive work culture that prioritises employee well-being while providing opportunities for professional growth in the dynamic field of corporate travel. With the unique advantage of remote work and a focus on high-profile clients, this role offers a rewarding experience for those who thrive under pressure and are passionate about delivering outstanding customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Out of Hours Business Travel Consultant in Manchester
✨Tip Number 1
Network like a pro! Reach out to your contacts in the travel industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the Out of Hours Business Travel Consultant role. Highlight your experience with Sabre and your knack for handling VIP clients.
✨Tip Number 3
Stay calm and collected during interviews. This role is all about managing stress and providing exceptional service under pressure, so show them you can handle it! Share examples of how you've successfully navigated tricky travel situations in the past.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that dream job. Plus, it shows you're serious about joining our team and ready to take on the challenge!
We think you need these skills to ace Out of Hours Business Travel Consultant in Manchester
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in corporate travel, especially with VIP clients. We want to see how you've handled urgent situations and provided exceptional service in the past.
Get Familiar with Sabre:Since strong Sabre knowledge is a must, don’t forget to mention any specific experiences you have with it. We love seeing candidates who can navigate the system like pros!
Keep It Calm and Professional:In your application, reflect on how you stay calm under pressure. Share examples of how you've managed stressful situations in the past, as this role will require a cool head during emergencies.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Rockpool Recruitment
✨Know Your Sabre Inside Out
Since strong Sabre knowledge is essential for this role, make sure you brush up on all its features and functionalities. Familiarise yourself with how to handle complex flight changes and ticketing processes, as these will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully handled urgent travel issues or disruptions. Highlight how you remained calm under pressure and delivered exceptional service, especially to VIP clients.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might be asked to role-play a scenario where you need to reassure a stressed traveller, so be ready to showcase your customer service skills.
✨Understand the Role's Flexibility
Be prepared to discuss your availability and how you can manage being on-call overnight. Show that you understand the nature of the role and express your willingness to adapt to the shift patterns while ensuring you can provide reliable support when needed.
