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- Tasks: Support corporate travellers with booking queries and manage complex itineraries.
- Company: Join a growing travel business with a dynamic remote team.
- Benefits: Excellent salary, 25 days holiday, and flexible working hours.
- Other info: Work remotely with opportunities for career growth in a forward-thinking environment.
- Why this job: Combine your passion for travel with a rewarding operational support role.
- Qualifications: 5+ years in Business Travel, strong Sabre knowledge, and excellent customer service skills.
The predicted salary is between 40000 - 50000 £ per year.
We are recruiting on behalf of a growing travel business who are looking to expand their operations team with the addition of experienced Business Travel Operations Agents. This is a fully remote role supporting corporate travellers within a fast-paced and evolving business travel environment, assisting clients who are booking through online systems and booking tools.
This is a fantastic opportunity for someone who enjoys combining traditional business travel skills with a varied operational support role.
Business Travel Operations Agent – what will I be doing?- Supporting corporate travellers with booking queries via phone, email and live chat
- Managing more complex or offline bookings using Sabre, including amendments, reissues and troubleshooting
- Acting as a key point of contact for booking support and general travel assistance
- Assisting clients who are booking through online systems, stepping in when additional support is needed
- Working across multiple channels within a busy operational environment
- Supporting wider operational and administrative processes where required
- Maintaining accurate records and working within agreed service levels
- Assisting with queue management, refunds and general booking administration
- Previous experience within a Business Travel/TMC environment, ideally 5+ years
- Strong Sabre knowledge is essential
- Comfortable working across calls, live chat and email support
- Confident managing complex itineraries, changes and problem solving
- Able to prioritise workload and work independently in a remote role
- Experience using online booking tools or corporate travel technology would be beneficial
- A proactive and organised approach with excellent customer service skills
- Fully remote role based in the UK
- Working hours are Monday to Friday, 2pm - 10pm
- One weekend day required every 6 weeks with a day off in lieu during the week
- Excellent salary package
- 25 days holiday plus bank holidays
- Opportunity to join a growing and forward-thinking travel business
Business Travel Consultant 2pm-10pm in Maidstone employer: Rockpool Recruitment
Contact Detail:
Rockpool Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant 2pm-10pm in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who have experience with business travel. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Get your skills sharp! Brush up on your Sabre knowledge and any other relevant tools. Consider taking a quick online course or watching tutorials to show potential employers you’re proactive and ready to hit the ground running.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common scenarios you might face as a Business Travel Operations Agent. This will help you feel more confident when discussing how you handle complex bookings and customer queries.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and gives us a chance to see your enthusiasm for the role.
We think you need these skills to ace Business Travel Consultant 2pm-10pm in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your Sabre knowledge and any relevant business travel experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Business Travel Operations Agent role. Share specific examples of how you've tackled complex bookings or provided excellent customer service.
Show Off Your Communication Skills: Since you'll be supporting corporate travellers via phone, email, and live chat, make sure your written application showcases your communication skills. Keep it clear, concise, and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Rockpool Recruitment
✨Know Your Sabre Inside Out
Since strong Sabre knowledge is essential for this role, make sure you brush up on your skills. Familiarise yourself with common booking processes, amendments, and troubleshooting techniques. Being able to demonstrate your expertise during the interview will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
This position requires excellent customer service skills, so be prepared to share examples of how you've successfully assisted clients in the past. Think about specific situations where you managed complex queries or resolved issues effectively, as this will highlight your ability to thrive in a fast-paced environment.
✨Prepare for Multi-Channel Support Questions
You'll be working across calls, live chat, and email support, so expect questions about your experience with these channels. Have examples ready that showcase your adaptability and efficiency in managing different types of communication, as well as how you prioritise tasks in a busy operational setting.
✨Demonstrate Your Organisational Skills
With the need to maintain accurate records and manage queues, it's crucial to show that you're organised and proactive. Prepare to discuss your methods for staying organised, whether it’s through digital tools or personal strategies, and how these have helped you succeed in previous roles.