At a Glance
- Tasks: Provide overnight support for VIP travellers facing urgent travel issues.
- Company: Established corporate travel business with a focus on exceptional service.
- Benefits: Flexible remote work, minimal active hours, and competitive pay structure.
- Other info: Ideal for those seeking flexibility while delivering top-notch customer care.
- Why this job: Make a real difference for high-profile clients during critical travel moments.
- Qualifications: Experience in corporate travel and strong Sabre knowledge required.
The predicted salary is between 30000 - 40000 € per year.
We are recruiting on behalf of a well-established corporate travel business who are looking for an experienced Out of Hours Business Travel Consultant to provide overnight emergency support to VIP travellers. This is a slightly different type of out of hours role. You will not be expected to sit at your desk throughout the night taking continuous calls. Instead, you will be on-call to support clients if urgent travel issues arise overnight.
Most calls tend to involve high-profile travellers, senior executives or VIP clients who need urgent assistance with flight changes, disruptions, rebooking or emergency travel arrangements whilst travelling internationally. The role would suit someone experienced within corporate travel who enjoys solving problems, stays calm under pressure and genuinely cares about delivering exceptional service when clients need help most.
What will I be doing?
- Providing overnight emergency support to corporate travel clients
- Handling urgent flight changes, cancellations and rebooking requests
- Supporting VIP travellers and senior executives with time-sensitive travel issues
- Managing bookings and amendments using Sabre
- Acting quickly and calmly during travel disruption situations
- Being available on-call overnight across the agreed shifts
- Delivering a high level of customer care and reassurance during stressful situations
What experience do I need?
- Previous experience within corporate/business travel is essential
- Strong Sabre knowledge is absolutely essential – unfortunately no other GDS can be considered
- Experience dealing with complex flight changes, ticketing and reissues
- Calm, professional and confident handling urgent situations
- Excellent communication and customer service skills
- Someone reliable, trustworthy and comfortable working independently
- Experience supporting VIP or high-profile travellers would be highly desirable
What else do I need to know?
- Remote role
- Overnight on-call coverage approximately 8pm – 5am/6am, with some flexibility to be discussed
- You will only be required to actively work when support calls come through
- On average, this may only involve a small number of calls per week, however overnight availability is required throughout the agreed shifts
- Fantastic opportunity for an experienced business travel consultant looking for flexibility
- Full details of payment structure and shift patterns will be discussed directly with shortlisted candidates
Out of Hours Business Travel Consultant in Luton employer: Rockpool Recruitment
Join a well-established corporate travel business that values flexibility and exceptional service. As an Out of Hours Business Travel Consultant, you will enjoy a supportive work culture that prioritises employee well-being while providing opportunities for professional growth in the dynamic field of corporate travel. With the unique advantage of remote work and a focus on high-profile clients, this role offers a rewarding experience for those who thrive under pressure and are passionate about delivering outstanding customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Out of Hours Business Travel Consultant in Luton
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who have experience with corporate travel. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Practice your pitch! When you get the chance to speak with potential employers or during interviews, make sure you can clearly explain how your experience with Sabre and handling VIP clients makes you the perfect fit for the role. Confidence is key!
✨Tip Number 3
Stay calm and collected! Since this role involves dealing with urgent travel issues, practice scenarios where you need to think on your feet. Show that you can handle pressure and provide exceptional service, even when things get hectic.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and gives us a better sense of who you are right from the start.
We think you need these skills to ace Out of Hours Business Travel Consultant in Luton
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in corporate travel, especially with Sabre. We want to see how you've handled urgent situations and supported VIP clients in the past.
Keep It Professional Yet Personal:While we love a professional tone, don’t be afraid to let your personality shine through. Share a brief story or example that showcases your problem-solving skills and calmness under pressure.
Tailor Your Application:Read the job description carefully and tailor your application to match. Use keywords from the listing to show us you understand what we're looking for in an Out of Hours Business Travel Consultant.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Rockpool Recruitment
✨Know Your Sabre Inside Out
Since strong Sabre knowledge is essential for this role, make sure you brush up on all its features and functionalities. Familiarise yourself with common issues that arise during travel and how to resolve them using Sabre, so you can demonstrate your expertise during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully handled urgent travel issues, especially for VIP clients. Highlight how you stayed calm under pressure and what steps you took to ensure a smooth resolution. This will show your potential employer that you can handle the demands of the role.
✨Emphasise Your Customer Service Approach
This role requires delivering exceptional service, especially in stressful situations. Be ready to discuss your customer service philosophy and provide examples of how you've gone above and beyond for clients in the past. This will help convey your commitment to client satisfaction.
✨Understand the Role's Flexibility
Since this position involves being on-call overnight, be prepared to discuss your availability and how you plan to manage your time effectively. Showing that you understand the unique nature of this role and are comfortable with the flexibility it requires will set you apart from other candidates.
