At a Glance
- Tasks: Plan and deliver unforgettable group travel events across the UK and Europe.
- Company: Join a people-focused educational travel business in a collaborative environment.
- Benefits: Flexible hours, 25 days leave, health support, and ongoing training.
- Other info: Dynamic role with opportunities for travel and career growth.
- Why this job: Lead exciting events and make a real impact in the travel industry.
- Qualifications: Experience in travel operations and strong customer service skills required.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting on behalf of a growing, people-focused educational travel business based in Surrey that specialises in delivering exceptional group events and educational travel experiences across the UK and Europe.
This is a fantastic opportunity for an experienced travel operations professional who enjoys taking ownership, supporting a team, and being hands-on in delivering memorable events. You’ll be joining a collaborative, energetic environment where customer experience and teamwork are genuinely valued.
What will I be doing?- Taking responsibility for the smooth planning and delivery of group travel events from start to finish
- Supporting and developing junior team members, working closely with the Operations Manager
- Coordinating key elements such as venues, accommodation, transport and event logistics
- Liaising with clients to gather requirements, confirm details and ensure a seamless journey
- Building and maintaining strong relationships with suppliers and partners
- Managing budgets, monitoring costs and protecting margins
- Overseeing multiple groups travelling at the same time, ensuring all details are accurate and delivered on schedule
- Travelling to events and leading operations on the ground, managing timings, logistics and resolving issues in real time
- Contributing ideas to improve processes, efficiency and the overall customer experience
- Participating in an occasional out-of-hours duty rota following a qualifying period
- Solid experience within travel operations, ideally involving group tours or events
- Previous experience leading or mentoring team members
- A strong customer service background with confident written and verbal communication skills
- Commercial awareness and experience working to budgets and deadlines
- Excellent organisational skills with the ability to juggle multiple priorities
- A proactive, solutions-focused approach and the ability to stay calm under pressure
- Good working knowledge of Excel
- Desirable experience includes knowledge of the school travel market, group tour operations, sporting events or French language skills.
- Office-based role in Surrey with potentially some flexibility on this in the future
- Monday to Friday, 35 hours per week with flexible start and finish times available
- 25 days annual leave plus bank holidays, increasing with length of service
- Pension scheme
- Health and wellbeing support
- Ongoing training and development opportunities
- Regular travel to events in the UK and Europe
- A genuinely supportive, team-driven culture where ideas and initiative are welcomed
If you are an experienced travel operations professional who enjoys ownership, leadership and delivering outstanding events, we would love to hear from you.
Senior Operations Coordinator in Guildford employer: Rockpool Recruitment
Join a dynamic and people-focused educational travel business in Surrey, where your expertise as a Senior Operations Coordinator will be valued in a collaborative and energetic environment. With a strong emphasis on employee growth, you will benefit from ongoing training, flexible working hours, and generous annual leave, all while contributing to memorable group events across the UK and Europe. Experience a supportive culture that encourages initiative and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Coordinator in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get involved in relevant events or workshops. Not only will you learn something new, but you'll also meet potential employers and like-minded professionals. Plus, it shows your commitment to the industry!
✨Tip Number 3
When you land an interview, be ready to showcase your experience with group travel events. Share specific examples of how you've managed logistics and resolved issues on the ground – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Operations Coordinator in Guildford
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share experiences that highlight your enthusiasm for group events and educational travel. We want to see how you connect with our mission of delivering exceptional experiences.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Highlight your experience in travel operations and any leadership roles you've had. This helps us see how you fit into our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, especially when it comes to your achievements and how they relate to the role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Rockpool Recruitment
✨Know Your Stuff
Make sure you’re well-versed in the specifics of travel operations, especially group events. Brush up on your knowledge about logistics, budgeting, and customer service. Being able to discuss your past experiences confidently will show that you’re the right fit for the role.
✨Showcase Your Leadership Skills
Since this role involves supporting and developing junior team members, be ready to share examples of how you've mentored or led a team in the past. Highlight your ability to foster collaboration and support others, as this is key in a people-focused environment.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. This could involve managing multiple groups or dealing with unexpected issues during events. Showing that you can stay calm under pressure will impress your interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the company and the role. Inquire about their approach to improving customer experience or how they support team development. This shows that you’re genuinely interested in contributing to their success.
