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- Tasks: Support corporate travel bookings and resolve ticketing issues in a fast-paced environment.
- Company: Join a growing global travel business with a collaborative culture.
- Benefits: Excellent salary, 25 days holiday, and remote work flexibility.
- Other info: Enjoy a supportive team atmosphere and career growth opportunities.
- Why this job: Make an impact in the travel industry while working from anywhere in the UK.
- Qualifications: Experience in business travel and strong Sabre knowledge required.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting on behalf of a growing global travel business who are looking to expand their support services team with an experienced Business Travel Support Specialist. This is a fully remote role within a fast-paced business travel environment, focused on the operational and behind-the-scenes side of corporate travel, supporting bookings made through modern online systems and booking technology. It is a fantastic opportunity for someone who enjoys the technical side of business travel, problem solving, ticketing and ensuring bookings run smoothly from start to finish.
What will I be doing?
- Monitoring and managing booking queues within Sabre and internal systems
- Resolving ticketing issues, booking errors and schedule changes
- Supporting with refunds, voids and unused ticket management
- Quality checking bookings and ensuring issues are resolved quickly and accurately
- Supporting the smooth processing and quality control of bookings made through online booking systems
- Investigating and resolving operational problems before they impact travellers
- Escalating more complex or VIP issues to the appropriate teams where needed
- Working closely with wider operations and support teams within a global environment
- Maintaining accurate records and working within agreed service levels
What experience do I need?
- Previous experience within a Business Travel/TMC environment
- Strong Sabre knowledge is essential
- Experience working with queues, ticketing, reissues, refunds or operational support
- Strong attention to detail and a highly organised approach
- Comfortable working independently within a remote role
- Confident managing multiple tasks within a fast-paced environment
- Experience using online booking systems or travel technology would be beneficial
- A proactive mindset with strong problem-solving skills
What else do I need to know?
- Fully remote role based in the UK
- Working hours are Monday to Friday, 9:00am – 5:30pm
- One weekend day required every 6 weeks with a day off in lieu during the week
- Excellent salary package
- 25 days holiday plus bank holidays
- Opportunity to join a growing international travel business
- Working within a supportive and collaborative global team
Business Travel Support Specialist in Guildford employer: Rockpool Recruitment
Contact Detail:
Rockpool Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Support Specialist in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work with Sabre or online booking systems. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss specific examples of how you've tackled ticketing issues or resolved operational problems. We love hearing about real-life experiences that showcase your problem-solving prowess.
✨Tip Number 3
Stay organised! Use tools like Trello or Asana to keep track of your applications and follow-ups. This way, you won’t miss any opportunities and can manage your time effectively while juggling multiple applications.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our growing team in the business travel sector.
We think you need these skills to ace Business Travel Support Specialist in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the business travel sector, especially with Sabre and online booking systems. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your problem-solving skills can benefit our team. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail: In a fast-paced environment like ours, attention to detail is key. Make sure your application is free from typos and errors. A polished application shows us you care about quality and accuracy, which is exactly what we need!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other exciting opportunities we have!
How to prepare for a job interview at Rockpool Recruitment
✨Know Your Systems
Familiarise yourself with Sabre and any other booking systems mentioned in the job description. Being able to discuss your experience with these tools will show that you’re ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved ticketing issues or booking errors in the past. Highlighting your proactive mindset and ability to troubleshoot will impress interviewers looking for someone who can handle operational challenges.
✨Demonstrate Attention to Detail
Since this role requires a high level of organisation, be ready to discuss how you ensure accuracy in your work. You might want to share specific strategies you use to maintain quality control in bookings.
✨Emphasise Your Remote Work Experience
As this is a fully remote position, talk about your experience working independently. Share how you manage your time and stay organised while juggling multiple tasks in a fast-paced environment.