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- Tasks: Support corporate travellers with booking queries and manage complex itineraries.
- Company: Join a growing travel business with a dynamic remote team.
- Benefits: Excellent salary, 25 days holiday, and flexible working hours.
- Other info: Work remotely with opportunities for career growth in a forward-thinking environment.
- Why this job: Combine your passion for travel with a rewarding operational support role.
- Qualifications: 5+ years in Business Travel, strong Sabre knowledge, and excellent customer service skills.
The predicted salary is between 40000 - 50000 £ per year.
We are recruiting on behalf of a growing travel business who are looking to expand their operations team with the addition of experienced Business Travel Operations Agents. This is a fully remote role supporting corporate travellers within a fast-paced and evolving business travel environment, assisting clients who are booking through online systems and booking tools.
This is a fantastic opportunity for someone who enjoys combining traditional business travel skills with a varied operational support role.
Business Travel Operations Agent – what will I be doing?- Supporting corporate travellers with booking queries via phone, email and live chat
- Managing more complex or offline bookings using Sabre, including amendments, reissues and troubleshooting
- Acting as a key point of contact for booking support and general travel assistance
- Assisting clients who are booking through online systems, stepping in when additional support is needed
- Working across multiple channels within a busy operational environment
- Supporting wider operational and administrative processes where required
- Maintaining accurate records and working within agreed service levels
- Assisting with queue management, refunds and general booking administration
- Previous experience within a Business Travel/TMC environment, ideally 5+ years
- Strong Sabre knowledge is essential
- Comfortable working across calls, live chat and email support
- Confident managing complex itineraries, changes and problem solving
- Able to prioritise workload and work independently in a remote role
- Experience using online booking tools or corporate travel technology would be beneficial
- A proactive and organised approach with excellent customer service skills
- Fully remote role based in the UK
- Working hours are Monday to Friday, 2pm - 10pm
- One weekend day required every 6 weeks with a day off in lieu during the week
- Excellent salary package
- 25 days holiday plus bank holidays
- Opportunity to join a growing and forward-thinking travel business
Business Travel Consultant 2pm-10pm in Edinburgh employer: Rockpool Recruitment
Contact Detail:
Rockpool Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant 2pm-10pm in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who have experience with business travel. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your Sabre skills! If you’ve got strong knowledge of Sabre, make sure to highlight that in conversations. Share specific examples of how you've used it to solve complex booking issues – it’ll make you stand out!
✨Tip Number 3
Practice your customer service game! Since you'll be supporting corporate travellers, brush up on your communication skills. Role-play common scenarios with a friend to get comfortable handling queries via phone, email, and live chat.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals. By applying directly, you’ll ensure your application gets the attention it deserves, and you might just land that dream role with us!
We think you need these skills to ace Business Travel Consultant 2pm-10pm in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Travel Operations Agent role. Highlight your Sabre experience and any relevant skills that match the job description. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about business travel and how your experience makes you the perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Customer Service Skills: Since this role involves supporting corporate travellers, make sure to highlight your customer service experience. Share specific examples of how you've helped clients in the past, especially in complex situations. We value proactive problem solvers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Rockpool Recruitment
✨Know Your Sabre Inside Out
Since strong Sabre knowledge is essential for this role, make sure you brush up on your skills. Familiarise yourself with common booking processes, amendments, and troubleshooting techniques. Being able to demonstrate your expertise during the interview will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
This position requires excellent customer service skills, so be prepared to share examples of how you've successfully assisted clients in the past. Think about specific situations where you managed complex queries or resolved issues effectively, as this will highlight your ability to thrive in a fast-paced environment.
✨Prepare for Multi-Channel Support Scenarios
You'll be working across calls, live chat, and email support, so think about how you would handle different types of communication. Prepare to discuss your experience with these channels and how you prioritise tasks when managing multiple queries at once. This will demonstrate your organisational skills and adaptability.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge in the interview. Look into their mission, recent news, and any employee testimonials. This knowledge will help you tailor your responses and show that you're genuinely interested in being part of their growing team.