Customer Service GDS Specialist (Hertfordshire)

Customer Service and Administration Specialist

This business is a growing travel company that are doing exceptionally well. They sell worldwide tailormade holidays and being part of a wider travel group makes them a particularly exciting team to be part of. They are growing and need more help in their customer service team.

Your main role is to ensure our clients’ customers enjoy a smooth travel experience. You'll handle post-booking questions, assist with changes, and keep plans updated. Your focus will be on delivering exceptional service and maintaining our client's high standards.

Customer Service and Administration Specialist – What will I be doing?

• You will be spending a lot of the time working on flight changes using Travelport/ Galileo
• Customer Service: Address post-booking inquiries promptly and effectively, serving as the main contact for customer issues.
• Booking Management: Enter bookings accurately and update files as needed.
• Change Management: Handle modifications and cancellations efficiently, minimizing inconvenience for customers.
• Payment Processing: Securely process customer payments with precision.
• Schedule Coordination: Manage and communicate schedule changes, rebooking as necessary.
• Ticketing and Documentation: Issue correct and complete travel documents promptly.
• GDS Proficiency: Use the Global Distribution System to manage bookings.
• Administrative Support: Assist with various tasks to ensure the customer service department runs smoothly.

Customer Service and Administration Specialist –What experience do I need?

• It is essential that you have worked in the travel industry using Travelport / Galileo previously – preferably in an operations or admin or sales support capacity. Perhaps you have worked as a Travel Consultant but want a change from sales?
• You will have excellent communication skills and will know how to wow a customer.

Customer Service and Administration Specialist – What else do I need to know?

This role is hybrid in Hertfordshire 2 days a week. You will be working Monday to Friday 9 – 5.30pm. The team are friendly, the environment is fast paced, and the product is exciting.

You will be well looked after – this business really knows how to put their employees first – they offer 6 wellbeing days a year on top of your annual holiday allowance. Competitive Salary.