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- Tasks: Support corporate travellers with booking queries and manage complex itineraries.
- Company: Join a growing travel business with a dynamic remote team.
- Benefits: Excellent salary, 25 days holiday, and flexible working hours.
- Other info: Work remotely with opportunities for career growth in a forward-thinking environment.
- Why this job: Combine your passion for travel with a rewarding operational support role.
- Qualifications: 5+ years in Business Travel, strong Sabre knowledge, and excellent customer service skills.
The predicted salary is between 40000 - 50000 £ per year.
We are recruiting on behalf of a growing travel business who are looking to expand their operations team with the addition of experienced Business Travel Operations Agents. This is a fully remote role supporting corporate travellers within a fast-paced and evolving business travel environment, assisting clients who are booking through online systems and booking tools.
This is a fantastic opportunity for someone who enjoys combining traditional business travel skills with a varied operational support role.
Business Travel Operations Agent – what will I be doing?- Supporting corporate travellers with booking queries via phone, email and live chat
- Managing more complex or offline bookings using Sabre, including amendments, reissues and troubleshooting
- Acting as a key point of contact for booking support and general travel assistance
- Assisting clients who are booking through online systems, stepping in when additional support is needed
- Working across multiple channels within a busy operational environment
- Supporting wider operational and administrative processes where required
- Maintaining accurate records and working within agreed service levels
- Assisting with queue management, refunds and general booking administration
- Previous experience within a Business Travel/TMC environment, ideally 5+ years
- Strong Sabre knowledge is essential
- Comfortable working across calls, live chat and email support
- Confident managing complex itineraries, changes and problem solving
- Able to prioritise workload and work independently in a remote role
- Experience using online booking tools or corporate travel technology would be beneficial
- A proactive and organised approach with excellent customer service skills
- Fully remote role based in the UK
- Working hours are Monday to Friday, 2pm - 10pm
- One weekend day required every 6 weeks with a day off in lieu during the week
- Excellent salary package
- 25 days holiday plus bank holidays
- Opportunity to join a growing and forward-thinking travel business
Business Travel Consultant 2pm-10pm in Chelmsford employer: Rockpool Recruitment
Contact Detail:
Rockpool Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant 2pm-10pm in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who have experience with business travel. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for virtual interviews by setting up a professional backdrop and testing your tech. We want you to shine during those calls, so practice common interview questions related to business travel and Sabre knowledge.
✨Tip Number 3
Show off your skills! If you’ve got experience with online booking tools or managing complex itineraries, be ready to share specific examples during interviews. We love hearing about real-life problem-solving!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to join our growing team.
We think you need these skills to ace Business Travel Consultant 2pm-10pm in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your Sabre knowledge and any relevant business travel experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've supported corporate travellers and managed complex bookings in the past.
Show Off Your Communication Skills: Since you'll be interacting with clients via phone, email, and live chat, make sure your written application showcases your communication style. Keep it clear, concise, and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Rockpool Recruitment
✨Know Your Sabre Inside Out
Since strong Sabre knowledge is essential for this role, make sure you brush up on your skills. Familiarise yourself with common booking processes, amendments, and troubleshooting techniques. Practising with the system can give you the confidence to tackle any questions they throw your way.
✨Show Off Your Customer Service Skills
This role requires excellent customer service skills, so be ready to share examples from your past experiences. Think of specific situations where you went above and beyond for a client or resolved a tricky issue. This will demonstrate your proactive approach and ability to handle complex queries.
✨Prepare for Remote Work Questions
As this is a fully remote position, expect questions about your ability to work independently. Be prepared to discuss how you manage your time, stay organised, and maintain communication with your team. Highlight any previous remote work experience to show you're a good fit for this environment.
✨Understand the Business Travel Landscape
Research the current trends in business travel and be ready to discuss them. Knowing about online booking tools and corporate travel technology will show that you're not just experienced but also engaged with the industry. This knowledge can set you apart from other candidates.