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- Tasks: Manage bookings, resolve ticketing issues, and ensure smooth travel operations.
- Company: Join a growing global travel business with a supportive team culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, and remote work flexibility.
- Other info: Fully remote role with excellent career growth opportunities.
- Why this job: Be part of an exciting travel industry and solve real-world problems.
- Qualifications: Experience in business travel and strong Sabre knowledge required.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting on behalf of a growing global travel business who are looking to expand their support services team with an experienced Business Travel Support Specialist. This is a fully remote role within a fast-paced business travel environment, focused on the operational and behind-the-scenes side of corporate travel, supporting bookings made through modern online systems and booking technology. It is a fantastic opportunity for someone who enjoys the technical side of business travel, problem solving, ticketing and ensuring bookings run smoothly from start to finish.
Business Travel Support Specialist – what will I be doing?
- Monitoring and managing booking queues within Sabre and internal systems
- Resolving ticketing issues, booking errors and schedule changes
- Supporting with refunds, voids and unused ticket management
- Quality checking bookings and ensuring issues are resolved quickly and accurately
- Supporting the smooth processing and quality control of bookings made through online booking systems
- Investigating and resolving operational problems before they impact travellers
- Escalating more complex or VIP issues to the appropriate teams where needed
- Working closely with wider operations and support teams within a global environment
- Maintaining accurate records and working within agreed service levels
Business Travel Support Specialist – what experience do I need?
- Previous experience within a Business Travel/TMC environment
- Strong Sabre knowledge is essential
- Experience working with queues, ticketing, reissues, refunds or operational support
- Strong attention to detail and a highly organised approach
- Comfortable working independently within a remote role
- Confident managing multiple tasks within a fast-paced environment
- Experience using online booking systems or travel technology would be beneficial
- A proactive mindset with strong problem-solving skills
Business Travel Support Specialist – What else do I need to know?
- Fully remote role based in the UK
- Working hours are Monday to Friday, 9:00am – 5:30pm
- One weekend day required every 6 weeks with a day off in lieu during the week
- Excellent salary package
- 25 days holiday plus bank holidays
- Opportunity to join a growing international travel business
- Working within a supportive and collaborative global team
Business Travel Support Specialist employer: Rockpool Recruitment
Contact Detail:
Rockpool Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Support Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to business travel support. Think about scenarios where you've solved problems or managed bookings effectively, as these will showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Business Travel Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the Business Travel/TMC environment. We want to see your strong Sabre knowledge and any relevant operational support skills that make you a perfect fit for this role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your problem-solving skills and attention to detail. Let us know why you're excited about working in a fast-paced business travel environment.
Showcase Your Tech Savvy: Since this role involves modern online systems and booking technology, mention any experience you have with these tools. We love candidates who are comfortable navigating tech and can manage multiple tasks efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Rockpool Recruitment
✨Know Your Systems
Make sure you brush up on your Sabre knowledge and any other booking systems mentioned in the job description. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved ticketing issues or booking errors in the past. This role is all about troubleshooting, so demonstrating your proactive mindset and ability to think on your feet will impress the interviewers.
✨Highlight Your Attention to Detail
Since this position requires a highly organised approach, be ready to talk about how you ensure accuracy in your work. Share specific instances where your attention to detail made a difference in your previous roles.
✨Emphasise Your Remote Work Experience
As this is a fully remote role, it's crucial to convey your comfort and effectiveness in a remote working environment. Discuss how you manage your time and stay organised while working independently.