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- Tasks: Support corporate travellers with booking queries and manage complex itineraries.
- Company: Join a growing travel business with a forward-thinking approach.
- Benefits: Excellent salary, 25 days holiday, and fully remote work.
- Other info: Work Monday to Friday, 2pm - 10pm, with flexible weekend shifts.
- Why this job: Combine your travel skills with operational support in a dynamic environment.
- Qualifications: 5+ years in Business Travel, strong Sabre knowledge, and excellent customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting on behalf of a growing travel business who are looking to expand their operations team with the addition of experienced Business Travel Operations Agents. This is a fully remote role supporting corporate travellers within a fast-paced and evolving business travel environment, assisting clients who are booking through online systems and booking tools. This is a fantastic opportunity for someone who enjoys combining traditional business travel skills with a varied operational support role.
Business Travel Operations Agent – what will I be doing?
- Supporting corporate travellers with booking queries via phone, email and live chat
- Managing more complex or offline bookings using Sabre, including amendments, reissues and troubleshooting
- Acting as a key point of contact for booking support and general travel assistance
- Assisting clients who are booking through online systems, stepping in when additional support is needed
- Working across multiple channels within a busy operational environment
- Supporting wider operational and administrative processes where required
- Maintaining accurate records and working within agreed service levels
- Assisting with queue management, refunds and general booking administration
Business Travel Operations Agent – what experience do I need?
- Previous experience within a Business Travel/TMC environment, ideally 5+ years
- Strong Sabre knowledge is essential
- Comfortable working across calls, live chat and email support
- Confident managing complex itineraries, changes and problem solving
- Able to prioritise workload and work independently in a remote role
- Experience using online booking tools or corporate travel technology would be beneficial
- A proactive and organised approach with excellent customer service skills
Business Travel Operations Agent – What else do I need to know?
- Fully remote role based in the UK
- Working hours are Monday to Friday, 2pm - 10pm
- One weekend day required every 6 weeks with a day off in lieu during the week
- Excellent salary package
- 25 days holiday plus bank holidays
- Opportunity to join a growing and forward-thinking travel business
Business Travel Consultant 2pm-10pm employer: Rockpool Recruitment
Contact Detail:
Rockpool Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant 2pm-10pm
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who have experience with business travel. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your Sabre skills! If you’ve got strong knowledge of Sabre, make sure to highlight that in conversations. Share specific examples of how you've used it to solve complex booking issues – it’ll make you stand out!
✨Tip Number 3
Practice your customer service game! Since you'll be supporting corporate travellers, brush up on your communication skills. Role-play common scenarios with a friend to get comfortable handling queries over the phone and live chat.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. It shows initiative and gives you a better chance to shine in the process.
We think you need these skills to ace Business Travel Consultant 2pm-10pm
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your Sabre knowledge and any relevant business travel experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Business Travel Operations Agent role. Share specific examples of how you've tackled complex bookings or provided excellent customer service.
Showcase Your Communication Skills: Since you'll be supporting clients via phone, email, and live chat, it's crucial to demonstrate your communication skills. Keep your application clear, concise, and professional to show us you can handle the fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity in our growing team!
How to prepare for a job interview at Rockpool Recruitment
✨Know Your Sabre Inside Out
Since strong Sabre knowledge is essential for this role, make sure you brush up on your skills. Familiarise yourself with common booking processes, amendments, and troubleshooting techniques. Being able to demonstrate your expertise during the interview will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
This position requires excellent customer service skills, so be prepared to share examples of how you've successfully assisted clients in the past. Think about specific situations where you managed complex itineraries or resolved issues effectively, as these stories will highlight your ability to thrive in a fast-paced environment.
✨Prepare for Remote Work Questions
As this is a fully remote role, expect questions about your experience working independently. Be ready to discuss how you manage your time, stay organised, and maintain communication with your team. Highlight any tools or strategies you use to stay productive while working from home.
✨Understand the Business Travel Landscape
Research the current trends and challenges in the business travel industry. Being knowledgeable about the evolving landscape will not only impress your interviewers but also demonstrate your genuine interest in the role. Consider discussing how you can contribute to the company's growth in this dynamic environment.