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- Tasks: Support corporate travellers with booking queries and manage complex itineraries.
- Company: Join a growing travel business with a dynamic remote team.
- Benefits: Excellent salary, 25 days holiday, and flexible working hours.
- Other info: Work remotely with opportunities for career growth in a forward-thinking environment.
- Why this job: Combine your passion for travel with a rewarding operational support role.
- Qualifications: 5+ years in Business Travel, strong Sabre knowledge, and excellent customer service skills.
The predicted salary is between 40000 - 50000 £ per year.
We are recruiting on behalf of a growing travel business who are looking to expand their operations team with the addition of experienced Business Travel Operations Agents. This is a fully remote role supporting corporate travellers within a fast-paced and evolving business travel environment, assisting clients who are booking through online systems and booking tools.
This is a fantastic opportunity for someone who enjoys combining traditional business travel skills with a varied operational support role.
Business Travel Operations Agent – what will I be doing?- Supporting corporate travellers with booking queries via phone, email and live chat
- Managing more complex or offline bookings using Sabre, including amendments, reissues and troubleshooting
- Acting as a key point of contact for booking support and general travel assistance
- Assisting clients who are booking through online systems, stepping in when additional support is needed
- Working across multiple channels within a busy operational environment
- Supporting wider operational and administrative processes where required
- Maintaining accurate records and working within agreed service levels
- Assisting with queue management, refunds and general booking administration
- Previous experience within a Business Travel/TMC environment, ideally 5+ years
- Strong Sabre knowledge is essential
- Comfortable working across calls, live chat and email support
- Confident managing complex itineraries, changes and problem solving
- Able to prioritise workload and work independently in a remote role
- Experience using online booking tools or corporate travel technology would be beneficial
- A proactive and organised approach with excellent customer service skills
- Fully remote role based in the UK
- Working hours are Monday to Friday, 2pm - 10pm
- One weekend day required every 6 weeks with a day off in lieu during the week
- Excellent salary package
- 25 days holiday plus bank holidays
- Opportunity to join a growing and forward-thinking travel business
Business Travel Consultant 2pm-10pm in Bristol employer: Rockpool Recruitment
Contact Detail:
Rockpool Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant 2pm-10pm in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who have experience with business travel. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for virtual interviews by setting up a professional backdrop and testing your tech. We want you to shine during those calls, so practice common interview questions related to business travel operations and Sabre usage.
✨Tip Number 3
Show off your skills! If you’ve got experience with online booking tools or managing complex itineraries, be ready to share specific examples during interviews. We love hearing about real-life problem-solving!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to join our growing team.
We think you need these skills to ace Business Travel Consultant 2pm-10pm in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Travel Operations Agent role. Highlight your Sabre experience and any relevant skills that match the job description. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about business travel and how your experience makes you the perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Customer Service Skills: Since this role involves supporting corporate travellers, make sure to highlight your customer service experience. Share specific examples of how you've helped clients in the past, especially in complex situations. We value proactive problem solvers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our growing team!
How to prepare for a job interview at Rockpool Recruitment
✨Know Your Sabre Inside Out
Since strong Sabre knowledge is essential for this role, make sure you brush up on your skills before the interview. Familiarise yourself with common booking scenarios and troubleshooting techniques, as you might be asked to demonstrate your expertise during the conversation.
✨Show Off Your Customer Service Skills
This position requires excellent customer service abilities, so be prepared to share specific examples of how you've handled complex queries or difficult clients in the past. Highlight your proactive approach and how you’ve gone the extra mile to ensure client satisfaction.
✨Demonstrate Your Problem-Solving Skills
In a fast-paced environment, being able to think on your feet is crucial. Prepare to discuss situations where you successfully managed complex itineraries or resolved booking issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Familiarise Yourself with Online Booking Tools
While Sabre is key, having a good grasp of other online booking tools will set you apart. Research the latest technologies used in corporate travel and be ready to discuss how you’ve utilised these tools in your previous roles to enhance efficiency and support clients.