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- Tasks: Support corporate travellers with booking queries and manage complex itineraries.
- Company: A growing travel business offering a dynamic remote work environment.
- Benefits: Excellent salary, 25 days holiday, and flexible working hours.
- Other info: Fully remote role with opportunities for career growth and development.
- Why this job: Join a forward-thinking team and make a real impact in the travel industry.
- Qualifications: 5+ years in Business Travel, strong Sabre knowledge, and excellent customer service skills.
The predicted salary is between 40000 - 50000 £ per year.
We are recruiting on behalf of a growing travel business who are looking to expand their operations team with the addition of experienced Business Travel Operations Agents. This is a fully remote role supporting corporate travellers within a fast-paced and evolving business travel environment, assisting clients who are booking through online systems and booking tools.
This is a fantastic opportunity for someone who enjoys combining traditional business travel skills with a varied operational support role.
Business Travel Operations Agent – what will I be doing?- Supporting corporate travellers with booking queries via phone, email and live chat
- Managing more complex or offline bookings using Sabre, including amendments, reissues and troubleshooting
- Acting as a key point of contact for booking support and general travel assistance
- Assisting clients who are booking through online systems, stepping in when additional support is needed
- Working across multiple channels within a busy operational environment
- Supporting wider operational and administrative processes where required
- Maintaining accurate records and working within agreed service levels
- Assisting with queue management, refunds and general booking administration
- Previous experience within a Business Travel/TMC environment, ideally 5+ years
- Strong Sabre knowledge is essential
- Comfortable working across calls, live chat and email support
- Confident managing complex itineraries, changes and problem solving
- Able to prioritise workload and work independently in a remote role
- Experience using online booking tools or corporate travel technology would be beneficial
- A proactive and organised approach with excellent customer service skills
- Fully remote role based in the UK
- Working hours are Monday to Friday, 2pm - 10pm
- One weekend day required every 6 weeks with a day off in lieu during the week
- Excellent salary package
- 25 days holiday plus bank holidays
- Opportunity to join a growing and forward-thinking travel business
Business Travel Consultant 2pm-10pm in Aberdeen employer: Rockpool Recruitment
Contact Detail:
Rockpool Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant 2pm-10pm in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who have experience with business travel. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for virtual interviews by practising common questions and showcasing your Sabre skills. We all know how important it is to demonstrate your expertise, so have examples ready that highlight your problem-solving abilities in complex booking scenarios.
✨Tip Number 3
Stay organised! Keep track of the jobs you’ve applied for and follow up if you haven’t heard back. A quick email can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Business Travel Consultant 2pm-10pm in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your Sabre knowledge and any relevant business travel experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Business Travel Operations Agent role. Share specific examples of how you've tackled complex bookings or provided excellent customer service in the past.
Show Off Your Communication Skills: Since you'll be supporting corporate travellers via phone, email, and live chat, make sure your written application showcases your communication skills. Keep it clear, concise, and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Rockpool Recruitment
✨Know Your Sabre Inside Out
Since strong Sabre knowledge is essential for this role, make sure you brush up on your skills. Familiarise yourself with common booking processes, amendments, and troubleshooting techniques. Being able to demonstrate your expertise during the interview will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
This position requires excellent customer service skills, so be prepared to share examples of how you've successfully assisted clients in the past. Think about specific situations where you went above and beyond to resolve issues or enhance a customer's experience, especially in a fast-paced environment.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Practice responding to potential booking challenges or complex itinerary changes. This will help you articulate your thought process and demonstrate your ability to manage stress while providing effective solutions.
✨Highlight Your Remote Work Experience
As this is a fully remote role, it's crucial to showcase your ability to work independently. Share your experiences of managing your workload from home, staying organised, and maintaining communication with team members. This will reassure them that you can thrive in a remote setting.