Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operations for exciting group travel experiences from booking to trip completion.
- Company: Fast-growing travel business focused on young adults' international adventures.
- Benefits: Opportunity to travel, develop your career, and work in a dynamic team.
- Other info: Join a passionate team with ambitious growth plans and a purpose-driven mission.
- Why this job: Make a real impact on young adults' travel experiences while growing in operations leadership.
- Qualifications: Strong organisational skills and experience in customer service or operations.
The predicted salary is between 40000 - 50000 £ per year.
We are recruiting on behalf of a fast-growing travel business that specialises in delivering large-scale international experiences for young adults. With ambitious growth plans and a strong reputation in its niche sector, the company is now looking for an Operations Customer Experience Manager to join its small, high-performing team. This is a senior, hands-on operational role responsible for ensuring trips and programmes run smoothly from booking through to departure and beyond.
You will oversee supplier relationships, participant communications and operational planning, while also playing a key role in managing incidents and ensuring a consistently high standard of customer experience. The role offers the opportunity to work in a dynamic, purpose-driven organisation with the chance to travel and develop your career within operations leadership.
What will I be doing?- Overseeing the operational delivery of group travel programmes from booking through to trip completion
- Managing relationships with suppliers including airlines, ground partners and operational service providers
- Ensuring all trips are planned efficiently with strong attention to cost control, logistics and safety
- Managing pre-departure communications and ensuring participants are fully prepared ahead of travel
- Handling customer enquiries
Operations & Customer Experience Lead employer: Rockpool Recruitment LTD
Contact Detail:
Rockpool Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Customer Experience Lead
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work in operations and customer experience. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to share specific examples of how you've successfully managed operations or enhanced customer experiences in the past.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them. A little initiative can go a long way!
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready to discuss how you would handle real-life scenarios related to operations and customer service. Think about past challenges and how you turned them into positive outcomes.
We think you need these skills to ace Operations & Customer Experience Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations & Customer Experience Lead role. Highlight any relevant experience in managing travel programmes or customer service, as this will show us you’re a great fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about operations and customer experience. Share specific examples of how you've successfully managed projects or improved customer satisfaction in the past.
Showcase Your Communication Skills: Since this role involves a lot of communication with suppliers and participants, make sure your application demonstrates your strong communication skills. Whether it's through your writing style or examples of past interactions, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows us you’re keen to join our dynamic organisation!
How to prepare for a job interview at Rockpool Recruitment LTD
✨Know the Company Inside Out
Before your interview, dive deep into the travel business's mission, values, and recent projects. Understanding their niche and what sets them apart will help you tailor your responses and show genuine interest.
✨Showcase Your Operational Skills
Be ready to discuss specific examples from your past experiences that highlight your operational management skills. Think about times when you successfully managed supplier relationships or handled incidents, as these are key aspects of the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle certain situations, like managing a last-minute change in travel plans or dealing with a dissatisfied customer. Practise your responses to demonstrate your problem-solving abilities and customer focus.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's growth plans or how they measure customer satisfaction. This shows you're not just interested in the role but also in contributing to the company's success.