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- Tasks: You'll manage bookings and provide personalized service to customers throughout their travel journey.
- Company: Join a renowned tour operator known for creating unique holidays to exclusive destinations.
- Benefits: Enjoy flexible work options and the chance to make a real impact on customer experiences.
- Why this job: Be part of a dynamic team that values exceptional service and customer satisfaction.
- Qualifications: Experience in travel sales or operations with a strong focus on customer service is essential.
- Other info: This role requires adaptability and a proactive approach to problem-solving.
The predicted salary is between 28800 - 42000 £ per year.
Customer Experience Executive Our client, a distinguished and acclaimed specialist tour operator, is dedicated to crafting bespoke holidays to exclusive global destinations. Their unwavering commitment to delivering exceptional customer service ensures that each customer’s journey, from their initial online exploration to their return, is an extraordinary experience. Customer Experience Executive – What will I be doing? This is a pivotal one within the Customer Experience team. This position involves overseeing bookings, collaborating closely with customers, and providing personalised service throughout the entire booking process. You will coordinate travel arrangements by liaising effectively with customers and suppliers. Demonstrate proactive initiative by seeking alternatives for any unavailable components in the customer’s itinerary. Maintain consistent communication with customers during the quote/booking stages, ensuring a seamless transition to the Operations team. Offer support to customers with booking queries, additional services, and adjustments to travel plans. Customer Experience Executive – What experience do I need? A proven track record in travel sales or operations, characterized by meticulous attention to detail. A zest for surpassing customer service expectations. A high degree of adaptability and flexib…
Customer Experience Executive employer: Rockpool Recruitment LTD
Contact Detail:
Rockpool Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Familiarize yourself with the latest trends in travel and customer service. Understanding what customers are looking for in their travel experiences will help you stand out during the interview process.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've handled challenging customer situations in the past. This will demonstrate your proactive initiative and ability to adapt.
✨Tip Number 3
Research the company’s offerings and unique selling points. Being knowledgeable about their bespoke holidays will allow you to engage more effectively during discussions and show your genuine interest.
✨Tip Number 4
Practice your communication skills, as this role requires consistent interaction with customers. Being articulate and personable will help you make a great impression during the interview.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Experience Executive position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in travel sales or operations. Provide specific examples of how you've delivered exceptional customer service and managed bookings effectively.
Showcase Your Skills: Demonstrate your attention to detail and adaptability in your application. Use concrete examples to illustrate how you've successfully handled customer queries and made adjustments to travel plans in the past.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you are passionate about providing exceptional customer experiences and how you can contribute to their mission.
How to prepare for a job interview at Rockpool Recruitment LTD
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to meet a customer's needs.
✨Demonstrate Attention to Detail
Since this role requires meticulous attention to detail, prepare to discuss how you've successfully managed complex bookings or travel arrangements in the past. Highlight any systems or processes you used to ensure accuracy.
✨Be Ready to Discuss Problem-Solving Skills
Prepare to share instances where you had to find creative solutions for customers facing challenges with their travel plans. This will showcase your proactive initiative and adaptability.
✨Familiarize Yourself with the Company’s Offerings
Research the company’s unique travel packages and destinations. Being knowledgeable about their offerings will allow you to engage in meaningful conversations during the interview and demonstrate your genuine interest in the role.
