At a Glance
- Tasks: Deliver exceptional customer service and manage travel arrangements for educational tours.
- Company: Join the UK's fastest growing educational travel brand with a supportive culture.
- Benefits: 25 days holiday, flexible hours, bonuses, and career growth opportunities.
- Other info: Office-based role in Surrey with a dynamic team and a focus on personal development.
- Why this job: Passionate about travel? Make a real impact in the exciting world of educational experiences.
- Qualifications: Experience in customer service, strong attention to detail, and excellent communication skills.
The predicted salary is between 24300 - 29700 £ per year.
This is an exciting opportunity for an ambitious individual with a positive and friendly attitude to join the innovative parent company and driving force behind the UK's fastest growing educational travel brands. They offer unique educational tours and experiences and invest in their employees by giving them the support they need to deliver the best possible solutions for their clients.
What will I be doing?
The focus of this role is to deliver exceptional customer service both internally and externally and to liaise with suppliers and internal clients to help support the successful arrangements of tours. You will be responsible for managing, confirming, and making any amendments to coach bookings, advising the Sales and Operations teams of any expiring air, coach or rail requirements, booking relevant channel crossings and managing the administration of low-cost and scheduled flights as well as confirming payments and final ticketing information with the suppliers.
What experience do I need?
- Demonstrable experience of delivering a high level of customer service, preferably within the travel industry
- Excellent eye for detail and accuracy
- Strong at building relationships
- Work autonomously and with limited supervision
- An ability to work to demanding deadlines, prioritise workloads and resolve problems
- Highly motivated, well-organised and detail focused
- Strong commercial acumen
- Excellent time management skills
- An ability to follow procedures and enhance them
- Good knowledge of Microsoft packages
- Excellent verbal and written communication skills
- Knowledge of a foreign language such as French/German/other would be advantageous although not essential
- World destination knowledge in particular Europe
- Sound knowledge of UK geography
What else do I need to know?
This is an exciting opportunity for someone who is passionate about travel and who has a genuine desire to support the development of the business and others. You'll be a professional in all you do and have a positive approach to work and an ability to be flexible and adaptable. The hours are Monday to Friday 9am-5pm with the potential for some flexibility. There is 25 days holiday plus bank holidays and an opportunity to earn bonus and incentives with plenty of career opportunities. The office is based in Surrey and this is an office based role.
Transport Executive - Travel Industry in Surrey employer: Rockpool Recruitment LTD Careers
Join a dynamic and supportive team in the heart of London, where your contributions as an Accounts Assistant will be valued in a vibrant travel industry setting. With a focus on employee growth, we offer opportunities for professional development and a friendly work culture that encourages collaboration and innovation. Enjoy the unique advantage of working in a fast-paced environment that combines corporate travel with the excitement of music touring, making every day an engaging experience.
Contact Details:
Rockpool Recruitment LTD Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Transport Executive - Travel Industry in Surrey
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Rockpool Recruitment LTD Careers who are looking for fresh talent for roles like Transport Executive - Travel Industry.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Rockpool Recruitment LTD Careers and give you a leg up for your Transport Executive - Travel Industry application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Transport Executive - Travel Industry openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Transport Executive - Travel Industry in Surrey
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Transport Executive - Travel Industry role at Rockpool Recruitment LTD Careers.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Transport Executive - Travel Industry position at Rockpool Recruitment LTD Careers.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Rockpool Recruitment LTD Careers.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Rockpool Recruitment LTD Careers's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Transport Executive - Travel Industry.
How to prepare for a job interview at Rockpool Recruitment LTD Careers
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Rockpool Recruitment LTD Careers.
