At a Glance
- Tasks: Create unforgettable experiences for guests with warm, personalised service across the resort's dining venues.
- Company: Rockliffe, a luxurious five-star resort set in stunning countryside.
- Benefits: Competitive salary, pension scheme, discounts, enhanced leave, and staff meals.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Join a fantastic team and be part of an exciting transformation in premium hospitality.
- Qualifications: Strong communication skills and a passion for delivering exceptional guest experiences.
The predicted salary is between 26832 - 26832 £ per year.
Set within a 375-acre estate on the banks of the River Tees, Rockliffe is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience refined fine dining, all within a restored eighteenth century estate designed for both relaxation and indulgence.
Job Purpose
The Resort Host is a key ambassador of Rockliffe, responsible for creating exceptional first and lasting impressions across the resort's food and beverage venues. As a visible and engaging presence, you will deliver warm, personalised service, anticipate guest needs, and create memorable experiences that reflect the luxury standards and hospitality for which Rockliffe is renowned. Working closely with teams across the resort, the Resort Host plays an important role in enhancing the guest journey, providing knowledgeable recommendations, supporting special occasions, and ensuring every guest feels welcomed, valued, and well cared for throughout their visit.
Responsibilities
- Deliver a warm, professional, and personalised welcome to guests across the resort's dining venues.
- Act as a knowledgeable ambassador for the resort, confidently promoting dining experiences, facilities, events, and activities.
- Build genuine relationships with guests, recognising returning visitors and creating memorable experiences.
- Anticipate guest needs and provide thoughtful, proactive service throughout their visit.
- Maintain a visible presence within guest areas, engaging with guests and offering assistance where required.
- Support guest enquiries, reservations, and operational requests, ensuring a seamless experience at every touchpoint.
- Assist with VIP visits, celebrations, and special occasions, ensuring personalised service and attention to detail.
- Provide tailored recommendations based on guest preferences, enhancing enjoyment of the resort and its experiences.
- Work collaboratively with teams across Food & Beverage, Front Office, Spa, Golf, and wider resort operations to deliver exceptional service.
- Handle guest feedback and concerns professionally, resolving issues or escalating where appropriate.
- Ensure guest-facing areas remain welcoming, immaculate, and reflective of the resort's luxury standards.
- Uphold the highest standards of professionalism, presentation, health and safety, confidentiality, and guest care at all times.
Why Join?
To be part of a fantastic team within a premium hospitality environment during an exciting period of transformation and growth.
A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months)
Pension Scheme (Aegon)
Hospitality Rewards Scheme
Life Assurance (Legal & General)
Selected Discounts Across the Resort
Enhanced Annual Leave for Long Service
Employee Assistance Programme (Hospitality Action)
Staff Meals
Uniform Laundry Service
“Our success is dependent on every single individual in our team”
Resort Host employer: Rockliffe
Rockliffe Hall is an exceptional employer, offering a vibrant work culture that prioritises luxury service and employee development. Located in the picturesque setting of the River Tees, team members benefit from a supportive environment that encourages growth through mentorship and collaboration, making it an ideal place for those passionate about delivering unforgettable experiences in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Resort Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rockliffe. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rockliffe
Don't be shy about reaching out to Rockliffe directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Resort Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rockliffe and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rockliffe
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
