At a Glance
- Tasks: Create a five-star experience by maintaining immaculate guest rooms and public areas.
- Company: Join Rockliffe, a stunning five-star resort blending luxury and natural beauty.
- Benefits: Enjoy gratuities, free parking, spa access, and generous discounts on treatments and dining.
- Other info: Great career development opportunities in a supportive team environment.
- Why this job: Be part of an exciting transformation at one of the North East's leading luxury resorts.
- Qualifications: No experience needed; just bring a positive attitude and attention to detail.
The predicted salary is between 23130 - 28270 £ per year.
Set within a 375-acre estate on the banks of the River Tees, Rockliffe is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit.
Housekeeping is at the heart of the five-star experience at Rockliffe. From the moment a guest opens the door to their room, every detail should feel considered. As a Housekeeping Team Member, you’ll take pride in creating that experience. You’ll be responsible for servicing allocated guest bedrooms and helping maintain the exceptional standards of cleanliness and presentation expected throughout a five-star luxury resort.
Your day will include:
- Preparing and servicing guest bedrooms to our five-star standards
- Cleaning and presenting bedrooms and bathrooms beautifully
- Maintaining immaculate standards across guest and public areas
- Ensuring every room is welcoming, comfortable and ready for our guests
- Organising your equipment and supplies so you can work effectively throughout your shift
- Identifying anything that needs attention and communicating with the wider Housekeeping team
- Working alongside colleagues across the resort to deliver an exceptional guest experience
- Taking pride in the small details that turn a beautifully clean room into a luxury experience
About You: Experience is welcome. Attitude is essential. You may already have housekeeping experience within a hotel or luxury environment, or you might be looking for an opportunity to begin your career in hospitality. Either way, we’re looking for people who care about doing things properly. You’ll have an eye for detail, high personal standards and take genuine satisfaction from seeing a room transformed and ready to welcome its next guest.
You’ll be someone who is:
- Proud of delivering work to an exceptional standard
- Reliable, organised and comfortable working at pace
- Naturally attentive to the little details
- Positive and willing to be part of a supportive team
- Comfortable working independently and taking responsibility for your allocated rooms
- Passionate about contributing to a brilliant guest experience
We’ll provide the training and support you need to understand our standards and become part of the Rockliffe way of doing things.
In return, you’ll enjoy a range of benefits designed to look after you while helping you develop your career, including:
- Gratuities and tips
- Free on-site parking
- Spa and gym access
- Generous savings on spa treatments, dining, retail and resort experiences
- Exclusive team accommodation rates and reduced friends & family stays
- Access to Hospitality Rewards
- Employee Assistance Programme and health & wellbeing support
- Pension scheme and life assurance for eligible team members
- Long-service recognition, including additional leave and bonus rewards
- Training and development, from online learning through to accredited qualifications
If you take pride in the details and would love to be part of the next chapter of one of the North East’s leading luxury resorts, we’d love to hear from you.
Housekeeping Team Member employer: Rockliffe
Rockliffe Hall is an exceptional employer, offering a vibrant work culture that prioritises luxury service and employee development. Located in the picturesque setting of the River Tees, team members benefit from a supportive environment that encourages growth through mentorship and collaboration, making it an ideal place for those passionate about delivering unforgettable experiences in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Team Member
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rockliffe. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rockliffe
Don't be shy about reaching out to Rockliffe directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Team Member
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rockliffe and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rockliffe
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
