People Operations Manager

Join Our People Team at Rockliffe: This is an exciting time to join Rockliffe as our People Operations Manager, following significant investment and as we refresh and strengthen our approach to People. You’ll play an important role in helping us create a great working experience for every colleague. Working closely with our People Business Partner and wider People Team, you’ll lead the day-to-day delivery of People operations, ensuring colleagues and managers receive a responsive, professional and genuinely supportive service throughout recruitment, onboarding and the wider employment journey.

We’re looking for someone with strong HR operational knowledge and a real passion for people. You’ll enjoy getting the detail right, improving how things work and building positive relationships across the business. Most importantly, you’ll recognise that behind every process, policy and system is a colleague who deserves a great experience.

What you will be doing:

• Taking responsibility for the smooth and effective delivery of people processes throughout the employee lifecycle.
• Helping our People Team deliver a friendly, responsive and high-quality service to colleagues and managers every day.
• Supporting recruitment, onboarding and the wider colleague journey, helping to create a great experience from day one.
• Keeping our People processes running smoothly, including colleague records, payroll liaison, benefits and People systems.
• Being a trusted and approachable source of advice for managers on employee relations, absence, policies and everyday People matters.
• Ensuring our People practices are fair, consistent and compliant with employment legislation and our policies.
• Taking care of confidential colleague information, ensuring our records and People data are accurate and up to date.
• Building positive relationships with colleagues, managers, leaders and our external partners.
• Spotting opportunities to make things simpler, better and more efficient, and helping us continually improve how we work.
• Playing an active part in creating a healthy, safe, supportive and inclusive workplace where colleagues can thrive.
• Working closely with the wider People Team to bring People initiatives to life and support the priorities of the business.
• Line managing a People Advisor and People Team Apprentice.

What We’re Looking For:

• Good generalist HR and People operations experience with a minimum of CIPD Level 5 or working towards.
• Experience supporting managers with employee relations and the employee lifecycle.
• Strong knowledge of People processes, policies, systems and employment practices.
• Experience of payroll liaison and employee benefits.
• Excellent attention to detail and confidence working with confidential colleague information.
• A genuine commitment to providing a great colleague experience.

Above all, we are looking for someone who enjoys being part of a collaborative People Team and wants to make a positive difference to working life at Rockliffe.

What Success Looks Like:

You will be a trusted and approachable point of contact for colleagues and managers, known for providing reliable, practical and thoughtful People support. Our People processes will run smoothly, information will be accurate, colleagues will receive timely support, and managers will feel confident coming to the People Team for guidance. You will also continually look for opportunities to improve how we work, helping us create an efficient People function and an employee experience that supports our ambition to be an employer of choice.

About Rockliffe:

Set within a 375-acre estate on the banks of the River Tees, Rockliffe is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence.