At a Glance
- Tasks: Deliver exceptional wine service and enhance guest dining experiences.
- Company: Rockliffe Hall, a luxurious five-star resort in a stunning countryside setting.
- Benefits: Pension scheme, private medical insurance, staff meals, and discounts across the resort.
- Other info: Be part of an exciting transformation and growth period at Rockliffe Hall.
- Why this job: Join a dynamic team and elevate your hospitality career in a premium environment.
- Qualifications: Passion for wine and excellent guest interaction skills.
The predicted salary is between 30000 - 40000 £ per year.
Rockliffe Hall is a five-star resort set within a 375-acre estate on the banks of the River Tees, blending heritage, luxury, and natural beauty. Located in the quiet village of Hurworth, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK, and experience refined fine dining, all within a restored eighteenth-century estate designed for both relaxation and indulgence.
Location: Rockliffe Hall, Darlington
Hours: 45 hours per week
Reports To: Restaurant Manager and Food & Beverage Manager
Job Purpose: The Sommelier is a guest-facing specialist role, responsible for delivering exceptional wine service within one of the resort’s signature dining venues. Working closely with the Head Sommelier and the restaurant’s front of house team, this position plays a key role in elevating the dining experience through knowledgeable, engaging, and polished interaction. Focused on wine guidance, pairing recommendations, and refined service, the Sommelier ensures every guest interaction reflects the luxury standards and hospitality values of Rockliffe. Acting as an ambassador for wine service excellence within the venue, you will support seamless floor operations, enhance guest enjoyment, and contribute to a distinctive and memorable dining experience.
Key Responsibilities of the Sommelier:
- Deliver refined, polished wine service throughout all service periods within the restaurant.
- Guide guests confidently through wine selections, adapting recommendations to individual preferences and levels of wine knowledge.
- Ensure wine service complements service pacing, enhancing the dining experience without disruption.
- Uphold the highest standards of wine presentation, etiquette, timing, and attention to detail.
- Act as the wine service specialist on the restaurant floor, supporting seamless front of house operations.
- Work collaboratively with management, service teams, and the kitchen to ensure a smooth and cohesive guest journey.
- Maintain a visible, professional presence on the floor, engaging naturally with guests during service.
- Lead by example in professionalism, composure, and service style, particularly during busy or high-profile services.
- Support and guide team members with wine knowledge, service techniques, and guest engagement.
- Handle guest questions and feedback with confidence, clarity, and discretion.
- Ensure responsible alcohol service and full compliance with health, safety, and food hygiene standards.
- Maintain exemplary standards of personal presentation, grooming, and uniform at all times.
Why Join?
To be part of a fantastic food and beverage team within a premium hospitality environment during an exciting period of transformation and growth.
A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months)
Pension Scheme (Aegon)
Hospitality Rewards Scheme
Life Assurance (Legal & General)
Private Medical Insurance (WPA)
Selected Discounts Across the Resort
Enhanced Annual Leave for Long Service
Employee Assistance Programme (Hospitality Action)
Staff Meals
Uniform Laundry Service
“Our success is dependent on every single individual in our team.”
Sommelier employer: Rockliffe Hall
Rockliffe Hall is an exceptional employer, offering a unique opportunity to work in a luxurious five-star resort set in the stunning Tees Valley. With a strong focus on employee growth and a supportive work culture, team members enjoy benefits such as a pension scheme, private medical insurance, and enhanced annual leave for long service. The tranquil countryside setting, combined with the chance to be part of a dynamic food and beverage team during an exciting period of transformation, makes Rockliffe Hall a truly rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Sommelier
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rockliffe Hall. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rockliffe Hall
Don't be shy about reaching out to Rockliffe Hall directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Sommelier
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rockliffe Hall and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rockliffe Hall
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
