At a Glance
- Tasks: Lead and inspire host teams to create exceptional guest experiences at a luxury resort.
- Company: Rockliffe Hall, a stunning five-star resort in the heart of the Tees Valley.
- Benefits: Enjoy perks like an overnight stay, private medical insurance, and enhanced annual leave.
- Other info: Join a dynamic team with a focus on personal growth and development.
- Why this job: Be the face of luxury hospitality and make every guest feel special and welcomed.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Rockliffe Hall is a five‑star resort set within a 375-acre estate on the banks of the River Tees, blending heritage, luxury and natural beauty. Located in the quiet village of Hurworth, it offers a peaceful countryside setting with exceptional facilities. The resort features elegant bedrooms, an award‑winning spa, the longest golf course in the UK, and refined fine dining, all within a restored eighteenth century estate designed for relaxation and indulgence.
The Resort Head Host is responsible for leading and inspiring the host teams across the resort’s dining venues, ensuring exceptional first impressions and seamless guest experiences. This role focuses on the guest journey from arrival through the dining room, ensuring that guest preferences, allergies, VIP recognition, and special occasions are communicated and executed flawlessly by service teams.
Key Responsibilities:
- Lead and oversee guest arrivals, seating, and table allocation across the resort’s dining venues.
- Manage floor plans, sections, and wait times, communicating clearly with guests during busy periods.
- Maintain oversight of guest notes, allergies, preferences, VIP status, and special occasions.
- Work closely with restaurant managers and floor teams to support consistent pacing and high service standards.
- Set and uphold consistent host desk standards, procedures, and presentation across all outlets.
- Lead, supervise, and support host teams, providing hands‑on coaching during service.
- Act as the escalation point for host‑related challenges and guest concerns at arrival.
- Ensure every guest receives a warm, polished welcome, with VIPs and celebrations recognised discreetly.
- Maintain strong allergen awareness at the point of seating.
- Uphold health and safety standards across all host and entrance areas.
- Handle guest information responsibly in line with data protection and GDPR requirements.
Benefits:
- A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months)
- Pension Scheme (Aegon)
- Hospitality Rewards Scheme
- Life Assurance (Legal & General)
- Private Medical Insurance (WPA)
- Selected Discounts Across the Resort
- Enhanced Annual Leave for Long Service
- Employee Assistance Programme (Hospitality Action)
- Staff Meals
- Uniform Laundry Service
“Our success is dependent on every single individual in our team.”
Resort Head Host employer: Rockliffe Hall
Rockliffe Hall is an exceptional employer, offering a unique blend of luxury and natural beauty in a tranquil countryside setting. With a strong focus on employee growth and well-being, the resort provides comprehensive benefits including private medical insurance, enhanced annual leave for long service, and a supportive work culture that values every team member's contribution. As a Resort Head Host, you will thrive in an environment that prioritises guest experience while fostering your professional development within a prestigious five-star establishment.
