At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for guests at a luxury resort.
- Company: Rockliffe Hall, a stunning five-star resort in the heart of the Tees Valley.
- Benefits: Competitive pay, pension scheme, private medical insurance, and staff discounts.
- Other info: Enjoy a beautiful countryside setting with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and be part of an exciting transformation in hospitality.
- Qualifications: Strong communication skills and a passion for providing outstanding guest service.
The predicted salary is between 12.9 - 12.9 £ per hour.
Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings.
Location: Rockliffe Hall, Darlington
Salary: £12.90 per hour
Hours: Fulltime - 40 hours per week. Early, mid and late shifts, 7 days per week, between 7am-11pm
Reports To: Head Concierge
Job Purpose: The Concierge is a distinguished ambassador of the hotel, responsible for delivering exceptional, intuitive, and personalised service to every guest. As a key member of the Front of House team, the role ensures a seamless luxury experience, anticipating guest needs, exceeding expectations, and curating memorable moments that reflect the highest standards of a 5 star establishment.
Key Responsibilities of the Concierge:
- Deliver a warm, gracious, and professional welcome and departure experience for all guests and visitors
- Anticipate guest needs through observation and proactive engagement, delivering bespoke, personalised service
- Luxury dining reservations
- VIP experiences and exclusive events
- Chauffeur and transport arrangements
- Travel itineraries, private tours, and ticket procurement
- Handle all guest requests with efficiency, discretion, and a solution-focused mindset
- Consistently exceed guest expectations, creating memorable and unique experiences
- Maintain complete knowledge of hotel facilities, services, and promotions
- Maintain complete knowledge of local attractions, culture, and premium experiences
- Ensure all guest interactions reflect polish, poise, and emotional intelligence
- Provide flawless luggage handling with care, efficiency, and attention to detail
- Deliver a premium valet parking service
- Work in seamless partnership with Reception, Guest Relations, Housekeeping, and F&B
- Maintain a safe and secure environment for guests, colleagues, and visitors
- Maintain absolute discretion and confidentiality regarding guest information
Why Join? To be part of a fantastic front of house team within a premium hospitality environment during an exciting period of transformation and growth.
Benefits:
- Pension Scheme (Aegon)
- Hospitality Rewards Scheme
- Life Assurance (Legal & General)
- Private Medical Insurance (WPA)
- Selected Discounts Across the Resort
- Enhanced Annual Leave for Long Service
- Employee Assistance Programme (Hospitality Action)
- Staff Meals
- Uniform Laundry Service
“Our success is dependent on every single individual in our team”
Concierge employer: Rockliffe Hall
Rockliffe Hall is an exceptional employer, offering a unique opportunity to work in a stunning five-star resort set within a picturesque 375-acre estate. With a strong focus on employee growth and well-being, the company provides a supportive work culture, competitive benefits including a pension scheme, private medical insurance, and enhanced annual leave for long service. Join our dedicated front of house team and be part of a transformative journey in the heart of the Tees Valley, where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rockliffe Hall. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rockliffe Hall
Don't be shy about reaching out to Rockliffe Hall directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rockliffe Hall and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rockliffe Hall
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
