At a Glance
- Tasks: Lead the housekeeping team to maintain 5-star cleanliness and luxury standards.
- Company: Join Rockliffe Hall, a prestigious luxury resort in a stunning countryside setting.
- Benefits: Enjoy competitive salary, private medical insurance, and generous annual leave.
- Other info: Great opportunities for career growth in a supportive and collaborative culture.
- Why this job: Make a real impact on guest experiences in a beautiful, high-end environment.
- Qualifications: Experience in luxury housekeeping management and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
Location: Rockliffe Hall, Darlington
Hours: 40 hours per week
Reports To: General Manager & Operations Manager
Responsible For: Housekeepers
Overview
As Executive Housekeeper at Rockliffe, you will play a key role in maintaining the exceptional cleanliness, presentation, and luxury standards across the resort. Working closely with senior leaders and operational teams, you will oversee the day-to-day housekeeping operation, ensuring guests consistently experience the highest levels of comfort, care, and attention to detail expected within a 5-star environment. This hands-on leadership role is ideal for an experienced housekeeping professional who leads by example, supports and develops their team, and takes pride in delivering outstanding guest experiences through operational excellence.
Key Responsibilities
- Oversee the daily housekeeping operation across the resort, ensuring all guest rooms and public areas consistently meet 5-star presentation standards.
- Lead, motivate, and support the housekeeping team to deliver exceptional service and productivity levels.
- Assist in implementing housekeeping procedures, quality checks, and operational standards aligned with Rockliffe’s luxury brand.
- Monitor guest feedback and support prompt service recovery to maintain high guest satisfaction levels.
- Support rota planning, stock control, and the effective management of housekeeping supplies and equipment.
- Ensure compliance with health, safety, and environmental procedures at all times.
- Work collaboratively with other departments to ensure a seamless guest experience throughout the resort.
Skills & Experience
- Previous experience in a housekeeping management or supervisory role within a luxury hotel, resort, or high-quality hospitality environment.
- Strong people leadership skills with the ability to motivate and develop teams.
- Excellent attention to detail and a passion for maintaining exceptional standards.
- Strong organisational and communication skills with a proactive approach to problem solving.
- Good understanding of housekeeping operations, productivity management, and guest service standards.
- A hands-on and flexible leadership style with a commitment to delivering excellence.
About Us
Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence.
Why Join Rockliffe?
- Be part of one of the UK's most prestigious luxury resorts.
- Join a supportive and collaborative leadership culture.
- Excellent opportunities for development and career progression.
- Competitive salary and benefits package.
Benefits
- A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months)
- Pension Scheme (Aegon)
- Hospitality Rewards Scheme
- Life Assurance (Legal & General)
- Private Medical Insurance (WPA)
- Selected Discounts Across the Resort
- Enhanced Annual Leave for Long Service
- Annual Leave – 20 Days plus Bank Holidays
- Employee Assistance Programme (Hospitality Action)
- Staff Meals
- Uniform Laundry Service
Executive Housekeeper employer: Rockliffe Hall Hotel, Golf & Spa Resort
Rockliffe Hall is an exceptional employer, offering a unique opportunity to work in a prestigious five-star resort set in the stunning Tees Valley countryside. With a strong focus on employee development and a supportive leadership culture, team members can thrive in their roles while enjoying competitive benefits, including private medical insurance and enhanced annual leave. Join us to be part of a dedicated team that prides itself on delivering outstanding guest experiences in a luxurious environment.
Contact Detail:
Rockliffe Hall Hotel, Golf & Spa Resort Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Executive Housekeeper
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury resorts. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you get the chance, create a portfolio showcasing your previous housekeeping achievements. Include photos of beautifully presented spaces you've managed and any awards or recognitions you've received.
✨Tip Number 3
Prepare for the interview by researching Rockliffe Hall's values and standards. Think about how your experience aligns with their luxury brand and be ready to share specific examples of how you've maintained high standards in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Rockliffe team.
We think you need these skills to ace Executive Housekeeper
Some tips for your application 🫡
Show Your Passion for Cleanliness:When writing your application, let us see your enthusiasm for maintaining high standards of cleanliness and presentation. Share specific examples from your past experiences that highlight your commitment to excellence in housekeeping.
Highlight Your Leadership Skills:As an Executive Housekeeper, you'll be leading a team, so make sure to showcase your people leadership skills. Talk about how you've motivated and developed teams in previous roles, and how you plan to bring that same energy to Rockliffe.
Be Detail-Oriented:Attention to detail is key in this role. In your application, mention how you ensure that every guest room and public area meets the highest standards. Use specific examples to demonstrate your meticulous approach to housekeeping operations.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, we can easily track your application and get back to you quickly. Plus, it shows you're serious about joining our fantastic team at Rockliffe!
How to prepare for a job interview at Rockliffe Hall Hotel, Golf & Spa Resort
✨Know Your Stuff
Before the interview, make sure you’re well-versed in housekeeping operations and standards, especially in a luxury setting. Brush up on your knowledge of quality checks, guest service expectations, and how to handle feedback effectively.
✨Showcase Your Leadership Skills
As an Executive Housekeeper, you'll need to lead and motivate your team. Prepare examples of how you've successfully managed teams in the past, highlighting your hands-on approach and ability to develop others.
✨Emphasise Attention to Detail
In a 5-star environment, every detail matters. Be ready to discuss specific instances where your attention to detail made a difference in guest satisfaction or operational excellence.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Think of scenarios where you turned a negative experience into a positive one, showcasing your proactive approach.
